Like many parks that are reopening across the nation, Dollywood is requiring (nearly) all guests to place reservations before their arrival. A decrease in numbers may reduce the number of comp admissions/meal vouchers to which your group is entitled. You will receive a parking permit when you pay $30 at the tollbooth. However, some AAA chapters have opted to sell Dollywood and Dollywood's Splash Country tickets. Apologies for this! Current discount promotions can be found on ourSpecial Offerspage. Reservations including reserved group meals and Dolly Parton's Stampede/Pirates Voyage combos must be paid 2 weeks in advance. These markings were almost universally ignored and again no reminders were issued. Please see Dollywoods. Doha, Qatar - Qatar Airways has paid out over USD $1.2 billion in refunds to almost 600,000 passengers since March, demonstrating its commitment to honouring its obligations to passengers who need to change their plans due to the impact of the COVID-19 pandemic on global travel. An additional amount will be charged for each additional dog sharing a kennel or cottage. Due to COVID-19 (Coronovirus), many businesses including Dollywood were forced to temporarily close or open later than scheduled. Weapons are not allowed on the premises, including knives with blades longer than 3 1/2 inches. Ride to ride floating locker rentals are available at Wild Eagle, Mystery Mine, FireChaser Express, Daredevil Falls, Barnstormer, River Rampage, Tennessee Tornado, Country Fair, & Lightning Rod. DollywoodATMs are located in the Dollywood Emporium, near the one-day ticket windows, in Rivertown Junction at the Mountain Laurel HOME, in the Village at Temple's Warehouse & Mercantile, in Country Fair near Skeeball and in Wilderness Pass across from Wilderness Pass Plaza. These Terms of Sale (these "Terms") apply to the purchase and sale of tickets, passes, season passes, parking passes, products and services (each, an "Item") by you (or by another on your behalf from Herschend Entertainment Company, LLC d/b/a Herschend Family Entertainment or its subsidiaries (referred to . Dollywood was founded by Dolly Parton in October of 1985 and opened for its first season May 3, 1986. Weapons of any type and all items listed in the section below titled Prohibited Items are prohibited at the Property or during participation in any Herschend Activity. Enter the park through designated entrances during operating hours only. Dollywood is happy to publish wait times for its most popular rides so you can spend less time in line and more time creating memories. I never saw or heard anyone remind visitors to keep their mask on. Dollywoods easy-to-use TimeSaver line management system lets you avoid long show lines at select shows and rides. This length of time in line with no one being reminded to wear a mask was not acceptable. There are multiple reasons for this but contact us if you would like to renew that pass. Please contact us at (888) 428-6789 to make changes to your group reservation. But please let us know if you continue to receive this issue at 1-800-Dollywood. You will be asked to Sign In if you already have an account or you can click/tap on "Registration" if you need to createa new account. Disability license plate or hang tag must be visible. Without a reservation, all kennels at Doggywood will be offered on a first-come, first-served basis. If the linked pass is eligible for renewal, the pass is selectable on the Link Passes page. Under their flexible booking policies, the Hilton and Marriott often let guests cancel 24 hours before their arrival. The suit explains how StubHub has changed its refund policy as the novel coronavirus wreaked havoc on the live event business. 2. . Alcoholic beverages of any type unless such beverage was sold to the guest within the Property by a vendor designated and approved by Herschend. This means you can rent and float from locker to locker without having to pay for each new locker.All lockers are sold on a first come, first serve basis. Upgrade pricing varies. More about Returns. Temperature checks will no longer be required before entry for the public and employees, but people will still have to do self-assessment health screenings before entering the park. *Please note: Doggywood can only accommodate dogs. All tax rates are subject to change without notice. Purchases of Items from Herschend, whether an On Site Purchase or a purchase using the Online Service are referred to herein as a Purchase or Purchases. We offer both Regular and Unlimited TimeSaver options. If this occurs, please return any forfeited comp admissions/meal vouchers. Airbnb lets its hosts pick from a range of cancellation . Do not cross any fences, chains, landscape areas or other barriers. Strollers (single and double), wheelchairs and electronic convenience vehicles (ECVs) are available day of visit, first come, first served. At this time, masking is optional for employees and guests, regardless of vaccination status.The safety and wellbeing of our hosts and guests remains our top priority and we will continue to monitor the situation closely. . If you continue to have issues, let us know and we'll investigate for you. No one was even trying to social distance and many, MANY could not be bothered to where a mask, even when the temperature made wearing one comfortable. And for new and existing bookings created by Jan. 31 for any sailing . Standard parking is $20 per car or $25 for oversize vehicles like RVs. In response to recent developments around COVID-19, some airlines are offering adjustments to cancellation policies and change fees. Commercial photography, videotaping, and recording of any kind is prohibited. Dec. 29, 2021. 2700 Dollywood Parks Blvd.Pigeon Forge, TN 378631-800-DOLLYWOOD, 2525 DreamMore WayPigeon Forge, TN 37863Reservations: 1-800-DOLLYWOOD (Option 2)Resort Front Desk: 865-365-1900. If you would like to eat elsewhere or must leave for any reason during the day, remember to get your hand stamped and keep your admission ticket, then you can return later that same day. . Making a day at Dollywood a little more convenient for our youngest guests-but, most especially their parents-resulted in the addition of our new Baby Care Center. On some rides, other group members may be allowed to ride again for the second half of the swap. After the Parent Swap, guests will exit with other riders. If the pass associated with your account is NOT eligible for renewal pricing and the pass has been voided, you will see the "Don't Renew This Pass" checked and that pass cannot be renewed. We are excited that you are interested in purchasing a new Season Pass! Parents should contact the first available host for assistance if a child is lost. Once the group returns, the adults will swap places with each other. TimeSaver Passes allow you expedited access to lines at select* rides. Rain checks will be valid for one-day admission on any operating day in the current operating season. Glass containers (other than baby food containers). Illegal drugs of any kind (including prescription drugs not properly prescribed by a health professional). Guest should call 1-800-DOLLYWOOD to discuss specific options. If the park experiences rain for more than one hour on the day of your visit, we will gladly give you a raincheck to return another day. Children can ride if they meet the minimum height requirement established by the rides manufacturer to ensure Guest safety. If you need to return an online purchase, please use our mail-in process. But, the magnitude of these impacts has varied a lot between countries - some have been very successful in . Airlines currently offering travel flexibility Dollywood's Baby Care Center located in Showstreet offers a private feeding and diapering facility. Use designated walkways throughout the park. Lost and Found opens one hour after park opening and closes when all guests are out of the park. Due to the nature of some attractions, service animals may not be permitted to ride or enter certain attractions. Simple click/tap the order for $0.00 Amount to get to your added entitlement(s). All in all we had a great time & felt very safe. This allows you to park your RV in our "Permit Parking" lot. We cannot honor out of state tax exempt forms. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. We do not offer AAA discounts at Dollywood or Dollywood's Splash Country. Additionally, Dollywood's DreamMore Resort and Spa guests receive a complimentary TimeSaver for each day they visit Dollywood. . During the colder months, closures are based on temperature. If park operations are interrupted because of severe weather and your stay is shortened, you can request a Rain Checkjust ask. Herschend is not responsible for duplicated, damaged, lost, or stolen Tickets. Available on a first-come first-serve basis. Top Chinese officials and medical experts had been quietly formulating plans over the preceding weeks to dismantle President Xi Jinping's zero-COVID strategy and gradually reopen the . THESE TERMS REQUIRE THE USE OF ARBITRATION ON AN INDIVIDUAL BASIS TO RESOLVE DISPUTES, RATHER THAN JURY TRIALS OR CLASS ACTIONS, TO THE EXTENT PERMITTED BY LAW. May 6, 2021. The long wait for the 2020 Dollywood season is over - today was the first day complete with a variety of new rules and guidelines developed by the CDC. Private nursing area furnished with six gliders with foot stools, Two baby changing stations and a restroom. PIGEON FORGE, Tenn. (WATE) Dollywood adjusted its COVID-19 safety protocols for park visitors this week after changes in guidance from the Centers for Disease Control and Prevention. On every ride there were multiple people standing in line who did not follow the policy. Refrain from fighting, horseplay, taunting or threatening remarks & gestures. I was disappointed that more enforcement of their Covid safety protocols was not visible. Visit ourMilitary Discountpage for information on this discount. Our Ride Accessibility Center is available to serve our guests who have an accessibility need and would like to enter an attraction through the accessibility entrance. DollywoodDollywood's Calming Room is a quiet, relaxing environment where the Guest and his/her family can feel safe and at ease.The room is equipped with sensory items such as a weighted blanket, fiber optic strands and a teepee. Clothing which, by nature and design, exposes excessive portions of the skin including but not limited to nipples or buttocks that may be viewed as inappropriate in a family environment are not permitted. Weather was great, This is the version of our website addressed to speakers of English in the United States. Watch where you are walking. Have a safe and enjoyable experience while visiting Dollywood and remember the following: DO NOT enter into any restricted areas including ride perimeters and designated employee areas. But that ended after just a few months in March 2020 and now the company's default COVID refund policy is whatever terms you book under. Enter the park through designated entrances during operating hours only. Online travel agencies can't preemptively issue a refund to someone without someone at the hotel or airline signing off on that refund. While all rides and shows are still FREE with your paid admission, TimeSaver helps you maximize your visit so you can spend less time waiting in line. Once within your My Dollywood Account, scroll down to the Passes module on the account overview page and click/tap on "Renew Passes". Good Question . All linked passes in your account will be evaluated for renewal. On Mobile, the Sign In or Register and Account links are in the hamburger menu in the upper LEFT. For Dollywood rides, you can also find height requirements on the mobile app. During the Christmas season, weekdays are your best bet. However, our TimeSaver Pass is offered for an additional fee which can help you save time by avoiding long lines. Our return policy template can help make it easy to generate a professional, ready-to-use refund or return policy. Dollywood says it will not ask for proof of vaccination Latest Updates on Coronavirus Tax Relief Penalty relief for certain 2019 and 2020 returns. Dollywood has temporarily laid off 630 workers during the COVID-19 pandemic. A host will measure your child and given a color-coded wristband which helps you and your children quickly identify which rides he or she is tall enough to ride. They will not be distributed just because it rains. Please seeDollywood's accessibility pageorDollywood's Splash Country accessibility pagefor more information. Individual rain checks will be given when one-day admission tickets are presented at the Groups Booth. For the safety of our Guests, children must be 13 years old or older to enter without an adult. Park Hours Sign In | Register Search. This transaction must be made on the day of your visit before leaving the Park. Unescorted children will not be admitted to Dollywood. Dollywood Theme Park. Each Guest grants Herschend the right to film, video, photograph, and take sound recordings of the Guest on Property or during participation in any Herschend Activity for any purpose without payment or consideration therefor. Dollywood is located in Pigeon Forge, Tennessee, 35 miles southeast of Knoxville, off I-40 at Exit 407. Dollywood has partnered with Student Life to offer a special price on Dollywood tickets for students, staff, faculty, and their families. Dollywood's Splash CountryIf you lost an item at Dollywoods Splash Country, please visit thisLost and Found Pageto file a lost item claim. Financial Assistance for Food, Housing, and Bills. The big home rental sites have different policies. Tickets allow Ticket holders admission to Properties only during operating hours of the applicable Property. Dollywood said it is providing refunds on a case-by-case basis within 30 days of the request. and last updated 3:27 PM, Jul 14, 2020. The safety and wellbeing of our hosts and guests remains our top priority and we will continue to monitor the situation closely. Next week's opening schedule is 10:00 am M, W, F, Sa & Su, 6. Wheeled mobility devices with less than 3 wheels; Segways; devices that cannot maintain stability and balance when stopped, unpowered, or unoccupied, without training wheels or similar modifications; devices powered by any means other than manually or electrically; devices that travel faster than walking pace; multi-rider devices or devices that exceed 36 inches in width or 52 inches in length. Re: Dollywood refunds. Any form of harassment (including verbal harassment or abuse or threatening remarks or actions) whether directed at Guests, personnel, or animals is prohibited. Please call (888) 428-6789 before returning tickets for assistance on your groups refund. The Robert F. Thomas Chapel was shored up in spots, received a new cedar-shingle roof and had its entrance/exit ramp widened. In particular, for most consumer contracts, the CMA would expect a consumer to be offered a full refund where: a business has cancelled a contract without providing any of the promised goods or . The shows were not open which I was a little disppointed as they could have done tickets for the show & still provide social distancing. After adding to cart, you will be asked for your email address for yourMy Dollywood Account. I get it. The parks employees will still be required to wear masks at all times on the property. More information can be found at the link below. Track Your Return. Passholders are required to have a My Dollywood Account when renewing online. Complimentary transportation is available between Dollywood and Dollywood's Splash Country via the parking lot trams for all guests wishing to travel to both parks on the same day. The music is fantastic, the weather is perfect, and the halloween decorations and pumpkins are the best! Please keep your parking lot receipt to re-enter the toll booths. If you are already logged in, the word Account will appear in the upper right. Dollywood reserves the right to ban such individuals from future admission to all or any of its Properties or from participation in any Herschend Family Entertainment Activities. Please ask any host for assistance. Ask any Host for assistance or directions. Guests at the Properties or any Herschend Activity must comply with all posted signs and all instructions from Herschend personnel whether related to Property operations, rules, procedures, health and safety requirements, or otherwise. Visa, MasterCard, Discover, American Express, organizational checks & cash. Specialties: Dollywood is a 150-acre theme park with more than 40 unique rides and attractions, distinguished food, Smoky Mountain craft demonstrations and award-winning entertainment with more performances than any other theme park in America. We regularly review our policies to ensure a safe and enjoyable experience at our parks and resorts. Check the Status of Your Refund. Capture memories throughout the year with a Season Photo Pass valid for Dollyood and Dollywood's Splash Country. If this occurs, please return any forfeited comp admissions/meal vouchers. We stood in line for at least half an hour behind a large family who did not wear masks. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Park Hours Sign In | Register Search. To determine which rides are suitable for your child, please visit Dollywoods Centralized Measuring station located between the Ride Accessibility Center and Rental Services on Showstreet. dogs). Refund requests must be made by Jan. 1, 2023. while the rest of the group rides the attraction. Space is limited and reservations are highly recommended. 28 August 2020. Footwear without heel straps is not permitted on Barnstormer, Sky Rider, Waltzing Swinger, and Wild Eagle. Passholders are required to have aMy Dollywood Accountwhen purchasing online. At Dollywood's Splash Country, look for Centralized Measuring on the left before you cross the first bridge. Subscribe to our newsletter, special offers and promotional emails. Your child will be measured by a Dollywood Host and given a color-coded wristband which helps you and your children quickly identify which rides he or she is tall enough to ride. Dollywood, originally scheduled to hold its . COVID-19 policies. Dollywood is expected to reopen sometime in early June and we know that visitors will have lots of questions about what to expect under the new guidelines and safety measures. Season pass holders can visit early on June 15 and 16. Follow instructions from employees regarding operations and procedures. There are no refunds for partially used tickets. Passes may not be eligible for renewal if the pass has been voided due to refund or Installment Billing. Dolly Parton's Dollywood Parks and Resorts announced Wednesday that it will reopen its properties . The suit explains how StubHub has changed its refund policy as the novel coronavirus wreaked havoc on the live event business. Call center hours are 9-5 Monday . Three symbols are used throughout the Park: a black diamond, a blue square and a green circle. Smoky Mountain weather is very unpredictable. About Our Returns Policies. Do not create disruption with behavior that is unruly, disruptive or illegal. This will take you to the Passes page within your account where you can link passes, buy new passes, or renew your existing passes. Heres a list of the most-commonly asked questions", "Its a valid question. If the linked pass is NOT eligible for renewal, the pass will not be selectable on the Link Passes page. Although we do not allow food or drink to be brought into the Park, Dollywood and Dollywood's Splash Country offer a wide variety of delicious foods available at our restaurants and snack vendors. We are planning a family vacation to PF for the first week in August and we always try to go to Dollywood, and like to go first thing when they open for the day. To prevent your device from making unintended 911 calls, please turn it off or enable airplane mode. Published on March 15, 2021. Groups refunds will be given on returned, unused admission tickets or cash value meal vouchers providing that your number adjustment does not cause you to drop below 15 paid admissions/meal vouchers. From there you can click/tap "View" for your digital ticket pass. For cruises departing through April, passengers can cancel up to 61 days before sailing for a full refund, including fees. . Loitering, panhandling, shoplifting, fighting, vandalism, and line cutting are prohibited at the Properties. Refer to the Entertainment Schedule and Park Map upon arrival or online (when available) before you arrive. For owners who really want to pamper their pooch, four cottages are available, or smaller kennels are available. Female one-piece swimsuit tops (Guests 13 and older) must be covered with a shirt or other garment. One adult waits with the child in a secure area (i.e., behind the loading gate or the ride exit gate; a Dollywood Host will direct you to the appropriate location.) How they handled so many visitors Everyone so friendly.Loving want they do.We enjoy the many shows.They have chosen the right preformers. By. Dollywood is in Pigeon Forge, just 25 miles from the Great Smoky Mountains National Park, and many of its attractions draw from the region's rich heritage. YOU AFFIRM THAT IF YOU PLACE AN ORDER ON BEHALF OF AN ORGANIZATION OR COMPANY, YOU HAVE THE LEGAL AUTHORITY TO BIND ANY SUCH ORGANIZATION OR COMPANY TO THESE TERMS OF SALE. Dollywood temporarily closed its entrance to new visitors Wednesday after the park reached capacity limits set in the Tennessee Pledge to reduce COVID-19's spread. Dollywood Reservations during COVID. Proper attire is required at the Properties at all times. Returns and refunds are a part of doing business online. Ticket prepaid at least 2 weeks in advance will be shipped to you at our expense, upon request. Pigeon Forge, TN 37863 1 . You can access them from the order History module within your account though. A majority of the Park is level to gently-rolling and is thus wheelchair accessible. If you are receiving error code 45 on the checkout page after entering in your billing information, here are some troubleshooting techniques to resolve that: Repeat this process for each pass you are attempting to renew and then "Add to Cart" again and if you continue to have issues, let us know and we'll investigate for you. If it has been 4 or more years, you must purchase a new season pass. Preferred Parking is available at both Dollywood and Dollywood's Splash Country for an additional charge. Park Hours Sign In | Register Search. Dollywood is pleased to offer both Daily and All Season Refill Souvenir mugs. As unprecedented protests against China's zero-COVID policies escalated in November, Li Qiang, the man recently elevated to No.2 on the ruling Communist Party's Politburo Standing Committee, seized the moment. Our group reservation number is865-428-9890. Just download the Dollywood mobile app for iOS or Android. Dollywood offers more than 50 rides and attractions while Dollywood's Splash Country has more than 35 slides in 16 attractions. Please call us at (888) 428-6789 for more information. Dollywood was originally scheduled . At this time, masking is optional for employees and guests, regardless of vaccination status.