I'm OK with analytics cookies. Yes these are difficult times and I understand pressures but that is no excuse for not retaining professionalism. All rights reserved. We will publish a report when our review is complete. The kindness and support of the people working in the maternity ward were so appreciated at such a scary time. It is pleasing to read such lovely comments regarding the care your Grandmother received from our staff in A&E and AEC along with the team who carried out her X-ray. Russells Hall Hospital The ambulance triage area was functioning more effectively with clear and appropriate medical input and leadership. There are planned changes to improve the way that food and drinks are offered and served which should improve people's satisfaction with the meals offered. We have shared your kind comments with the team who will be pleased to learn of them. There has been a delay in producing this report as we were waiting for additional information from the trust on infection control. ), Provide SDEC services at least 12 hours a day, 7 days a week, Provide an acute frailty service at least 70 hours a week, with the aim to complete a clinical frailty assessment within 30 minutes of arrival in the ED/SDEC unit. Address We are centrally It is great to hear that you received excellent care and treatment from the staff who attended to you during what must have been an anxious time for you. WebOfficial information from NHS about Russells Hall Hospital including contact details, directions, opening hours and service/treatment details Departments and services - We have shared your feedback with the lead nurses for A&E, AEC and Imaging for distribution to the teams concerned, who Im sure will be delighted to receive them. I was really apprehensive about attending A&E for my mental health but I'd feel able to attend again if I ever needed too. They suggested I phoned 111. Whilst in AEC, you can expect to have nurse triage, doctor clerking and consultant review along with necessary investigations. Diamond also services this route every 20 minutes. Russell Medical is a progressive, not-for-profit, acute care facility serving the needs of east central Alabama since 1903. We are thrilled to hear that staff were able to put you at ease during what must have been a difficult time for you. AMU operates closely with ED and admits medical patients 24 hours a day, seven days a week. I visited out of hours yesterday after phoning 111 and being advised to. Follow BBC West Midlands on Facebook, Twitter and Instagram. NX West Midlands. These conditions related to the management of patients at risk of deterioration and the arrangements for assessing and triaging patients. You can search by name or top speciality. Our inspection of the trust covered only this hospital and community services. We were brought in by ambulance and seen by a doctor within around 10 minutes. These clinics provide patients with the opportunity to be reviewed by a senior doctor. Following streaming or triage in emergency departments (EDs), Specialists (e.g. It is great to hear that you received excellent care and treatment in the Emergency Department. All of the staff on the ward were brilliant with him, Honest and open with me and his mom and were professional and courteous until the moment he was discharged. or call us on 0845 113 0012, Response from 3136/3139) Vikki Thompson, AMU (ext. If they had only checked the information sent over from 111 firstly, listened to what my symptoms were when they asked, they would have known whether I needed to be isolated when I got there. We are continuing to monitor progress against these. Our inspection of the trust covered only the Emergency and Urgent Care core service of Russells Hall hospital. The trust MUST ensure there is sufficient numbers of staff, who are suitably trained and competent, to care for the number and acuity of patients. Patient Experience Team. We found that the number of infections had reduced since November 2011, with lower than expected numbers per month. Staff feel able to develop their own ideas and have confidence that the trust will support them. With his familys legacy gift, this vision will become a reality, said Peace. Report review titled Amazing birth experience as unsuitable, Thank you for taking the time to tell us about your experience at our hospital and rate our services as 5 star. We found that arrangements were in place to ensure that medicines were managed safely. We carried out an out of hours, unannounced, focussed inspection on the morning of 28 June 2018 starting before 6am. This means there is low to moderate transmission of COVID in the community. The overall star rating is based on how well a hospital performs across different areas of quality, such as treating heart attacks and pneumonia, readmission rates, and safety of care. Of the 14 trusts inspected under the Keogh review for the quality and safety of their services, The Dudley Group NHS Foundation Trust was one of only three trusts that were not put into special measures. Russells Hall Hospital Accident and emergency These send information about how our site is used to a service called Google Analytics. We are pleased to hear that you were impressed with the care and treatment you received with us. Any other browser may experience partial or no support. We don't rate every type of service. ALEXANDER CITY, Ala. (WSFA) - Russell Medical Center in Alexander City announced a multi-facility expansion project. [Very happy with 'Treatment'] AEC was well run and escalated patients that they couldnt manage. If you need admission to AMU or RAB for ongoing treatment from ED or AEC, the consultant-led AMU team will initiate a further management plan for you. Report review titled Outstanding as unsuitable, Thank you for taking the time to share such fantastic feedback about you daughters experience in the Emergency Department at our hospital. "This includes maintaining a Covid-secure workplace for our colleagues as well as following government guidance regarding the use of hand sanitiser, PPE, social distancing and other measures. Suspended ratings are being reviewed by us and will be published soon. 8 June 2012. Caring for your child and their burn injury, Shoulder injury soft tissue and fracture, 98% of patients to be seen, treated and discharged within four hours, Ambulance turnaround times have been improved dramatically, Ground floor, west wing, Russells Hall Hospital. You canread more about our cookies before you choose. 28 March 2013. the service isn't performing as well as it should and we have told the service how it must improve. 4 July 2012, Termination of Pregnancies Review Report published 8 June 2012 for Russells Hall Hospital - PDF - (opens in new window), Published Suspended ratings are being reviewed by us and will be published soon. Russell Medical serves patients in a seven-county service area, including Tallapoosa, Coosa, Elmore, Talladega, Clay, Lee and Chambers counties. A company working in a hospital has been found to have broken Covid safety laws after a significant number of staff caught the virus. Mitie said the letter had focussed on its risk assessments, which did not cover clinical areas, and these had been updated as required, by 23 April. I first went to my pharmacy to see if they could sell me butterfly tape to close the wound. There was also some guidance from Birmingham children's hospital regarding his care over the phone so I'd also like to thank who ever helped there aswell. Staff provided emotional support to patients to minimise their distress. Thankfully she was allowed home, but she is safe in the knowledge that should she need emergency care again in the future, she will be in the best of hands.Fantastic hospital, thank you. We are continuing to monitor progress against these. This meant that shortfalls were identified so that improvements could be made. Overall, this trust was found to require improvement, although we rated it good in terms of having caring staff, and effective services. There's no need for the service to take further action. Patient Experience Team, by That username is already taken - Posted on 19 May 2022, I accidentally dropped an Angle Grinder on my shin at home on Saturday morning Keep 999 and A&E free for serious and life-threatening conditions. 6 December 2011, 'I've not been told what is happening but it's really busy', 'I've been in and out a lot recently, can't fault them', 'My care was discussed and information was clear', 'The most positive thing is that I know that when there are hiccups they will be sorted out and I will be listened to'. The electronic tracking system did not allow for patients to be easily located within the department. Video, Russian minister laughed at for Ukraine war claims, Latest news and updates from the West Midlands, Harry: I feared losing memories of mum during therapy, US-made cheese can be called 'gruyere' - court, AOC under investigation for Met Gala dress, The children left behind in Cuba's exodus, Alex Murdaugh's legal troubles are far from over, Saving Private Ryan actor Tom Sizemore dies at 61, Walkie Talkie architect Rafael Violy dies aged 78. Can Nigeria's election result be overturned? Inspection Report published 6 December 2011 for Russells Hall Hospital - PDF - (opens in new window), Published (Online ordering and Curbside pickup available) Current Hours: 7:00 a.m. 4:00 p.m. Russells Hall Hospital 30 July 2013, We found that people received care that met their needs. Thank you for taking the time to post feedback about your recent experience with the Ambulatory Emergency Care (AEC) Unit at Russells Hall Hospital. Almost 12% of people coming to A&E received no treatment, just advice. There was no clear accountability of which team was responsible for the patient once they had been referred to a medical speciality. Staff understood their roles and responsibilities under the Mental Capacity Act 2005. WebRussells Hall Hospital provides urgent care, medical care, surgery, children and young people services, maternity services, outpatients, diagnostics, end of life and critical care services. We specifically looked at the safety aspects of our key lines of enquiry domain on the evening of 15 March 2018 at Russells Hall Hospital. Paediatrics and Gynaecology etc. As a long-standing member of our hospital board, Mr. Russell has been instrumental in our strategic plan and steadfastly supports our vision to become a regional hub for geriatric medicine. Copyright 2021 WSFA 12 News. The trust have worked with us and have kept us informed of developments and changes. A contravention notice was issued by the Health and Safety Executive (HSE), calling on Mitie to make improvements at Russells Hall Hospital in Dudley. The electronic tracking system did now allow for patients to be assigned correctly within the department but staff did not monitor this effectively. Again thank you and i would recommend this hospital to all my family and friends. The trust runs services at Russells Hall Hospital, Corbett Hospital and the Guest Hospital. Share your experiences of UK health and care services, Default The trust MUST ensure that specialist clinical expertise is secured to ensure expertise across the emergency department. AEC is located next to Ward A2 (formerly ward A1) and consists of four trolleys for assessment, three clinic rooms and a room for triage and treatment. Cant fault the staff and the service. AMU has in-house vascular ultrasound for conditions like suspected DVTs seven days a week, run by Vascular Sonographer Corinna Gomm and Mostafa Heydary. Patients admitted to these wards could stay for extended periods and we saw that on some occasions their specific health and dignity need were not met because of this. The improvements required by the trust were within the grasp of the trust and its leaders. visibility, This means that some features of Care Opinion won't work, We recommend you enable JavaScript in your browser and then. the service isn't performing as well as it should and we have told the service how it must improve. Each report covers findings for one service across multiple locations, an inspection looking at part of the service. Method A retrospective case note review was carried out for 200 consecutive patients at Russells Hall Hospital, Dudley, United Kingdom, who had CTCA sent for Heartflow CT-FFR analysis (HeartFlow, Redwood City, CA) between January 2018 and December 2019. We are thrilled to hear that staff were able to put you at ease during what must have been a difficult time for you. financial benefits and cost savings for hospitals, and often for patients too. 2654/1783). Learn more. There was still a lack of accountability for the safety of patients pre and post triage who were located within the waiting room. That review identified concerns regarding: Before the inspection conducted in March 2014, the Trust was identified in CQCs intelligent monitoring system as a priority band 4 Trust. Wed also like to use analytics cookies. At least one standard in this area was not being met when we inspected the service and All the best and take care. Our rating of well led was requires improvement overall. It is great to hear that staff were able to put you at ease and reassure you during what must have been a difficult time. Your kind comments have been shared with the team and senior management who will be pleased to hear of them. The trust employs around 4,147 whole time equivalent staff (WTE). We remained concerned about how quickly and appropriately staff were responding to patients with serious and deteriorating conditions. AEC is part of the Same Day Emergency Care (SDEC). WebAbout: Russells Hall Hospital Posted via nhs.uk 5 years ago My nan was brought up to A&E on the 30th November 2017 she came by ambulance and was treated with such Russells Hall Hospital / Accident and emergency Record all patient activity in EDs, urgent treatment centres and SDECs using same day emergency care data sets. Staff also told us that the environment was unsafe and that they were concerned about the safety of patients. In fact, we're the only hospital in Broward Inspection Report published 15 March 2011 for Russells Hall Hospital - PDF - (opens in new window), Published B71 4HJ. Mitie is a facilities management company, and Sue Lowe, from the Unite union, said staff employed by the firm worked throughout the hospital on boilers, ventilation and other services. There are no community services for inpatients or children and young people. The Trust also provides community services for adults (including sexual health) and End of Life Care. Patient Experience Team. WebResponse from Russells Hall Hospital 3 years ago Thank you for taking the time to post feedback about your recent experience with the Ambulatory Emergency Care (AEC) Unit nhs.uk These were: Further information in relation to the 19/20 CQUINs can be found below: Ambulatory emergency care guide: same day emergency care clinical definition, patient selection and metrics, Same Day Emergency Care CQUIN specification, Same Day Emergency Care CQUIN 2019/20 audit collection tool. We carried out an out of hours, unannounced, focussed inspection. The trust has responded well to the Keogh review in 2013. Out NHS is amazing all staff were professional and amazing. Visited Accident and emergency services on April 2022, Report review titled Kind staff as unsuitable, Thank you for taking the time to tell us about your experience at our hospital and rating our services as 5 star. This was based on our findings of previous inspections and to monitor compliance of the conditions that we had previously imposed on the trusts registration. She was sent to AEC where she waited a short while for bloods, had a feinting episode whereupon the alert buzzer was called and the staff excelled in providing emergency care. Our hospital brings together high-tech state-of-the-art technology for improved Russell Medical | 256.329.7100 | 3316 Highway 280, Alexander City, Alabama 35010, Russell Medical Orthopaedics & Sports Medicine. It will also help create the Benjamin Russell Endowed Chair in Geriatrics, by the University of Alabama System Board of Trustees, pending an approval process to be held by the medical director of the advanced care facility. there are some services which we cant rate, while some might be under appeal from the provider. People told us that staff had told them what was happening, so they were fully aware of what investigations or treatments they were waiting for and what their treatment would be. The diagnostics service was not up to date with the most recent ionising radiation regulations. Patient Experience Team. 15 March 2011, In The ophthalmology clinics require review to ensure that all patients are followed up as required and that there is capacity for these clinics. She was given a bed and was seen by a Consultant who she wishes to thank personally for their kindness and excellent bedside manner, they were amazing. Good Some patients with suspected sepsis were still not being identified or managed appropriately. Our inspection of the trust covered only this hospital and only Emergency Department, IMAA and Medical ward A2 based at Russells Hall hospital. Founded by Benjamin C. Russell to provide health services for the employees of Russell Manufacturing Company and residents of Alexander City, Russell Hospital opened its doors Wednesday, July 17, 1923. The hospital is south In January and February 2018, we took enforcement action against this provider under Section 31 of the Health and Social Care Act 2008 by imposing urgent conditions upon their registration. The Acute Medicine Department has a number of middle grades, including deanery trainees and staff grade doctors. review titled Amazing staff can't thank them all enough! We are continuing to monitor progress against these. Staff were unable to describe what fit to sit meant or any criteria for this assessment. Care records were not always written and managed in a way that kept patients safe. In partnership with the Choose Well campaign, we are helping you get the best possible treatment by selecting the service that is right for you. Who has Care Opinion told about this story? Your kind comments have been shared with the team and senior management who will be pleased to hear of them. We are thrilled to hear that you were pleased with the service received from our staff during what must have been a worrying time for you. Some staff could recognise signs of sepsis and deterioration and acted on this appropriately. The wait to speak to someone was really daunting, but I know staff were rushed off their feet and was polite when asking for an update. Arrangements were in place for the safe handling of medicines. The Russell Legacy Project will be located on the hospital campus in Alexander City. a poor culture and working environment where some staff told us thatthey felt fearful and disempowered. 3 December 2014. Our rating of safe was Inadequate overall. To call the information desk from within the hospital, dial extension 7081. I wouldnt hesitate to re commended Russells Hall to give birth in. The BBC is not responsible for the content of external sites. The firm said it had complied with the order and the safety of staff and patients was its top priority. No rating/under appeal/rating suspended WebThe national SDEC model builds on previous improvement work in ambulatory emergency care (AEC) services across the NHS, with the aim of providing a consistent approach to Review titled Russells Hall Hospital Replied on 16 May 2022. Bus operators. Like us on Facebook http://facebook.com/DudleyGroupNHS/Patient Advice & Liaison Service: 0800 073 0510 Dudley, West Midlandsdudleygroup.nhs.ukJoined November 2009 1,201Following 7,496Followers Tweets Tweets & replies Media Likes The Dudley Groups Tweets The As a long-standing member of our hospital board, Mr. Russell has been instrumental in our strategic plan and steadfastly supports our vision to become a Some improvement in patient flow through the ambulance triage assessment area were seen. Also thank you to the lovely staff of russells hall A&E. The Action Heart Centre is now situated in South Block in Russells Hall Hospital. Our rating of services stayed the same. Although the centre is located within Russells Hall Hospital, the service is provided by a company called Malling Health. B65 8DA, In This was particularly evident in the category of adult majors. After this inspection in June 2018 we took further enforcement action by varying the conditions upon their registration. They really invested time in me and understanding me. the ability for patients to be assessed, diagnosed and start treatment on the same day, improving patient experience and reducing hospital admissions, avoiding unplanned and longer than necessary stays in hospitals, resulting in lower risk of infections and de-conditioning for patients. If this service has not had a CQC inspection since it registered with us, our judgement may be based on our assessment of declarations and evidence supplied by the service. or call us on 0845 113 0012, Response from Russell Medical and our physicians are committed to providing the highest standards of patient care and customer service. This review has been completed in response to the trust confirming that they were now compliant with this standard. ", Inspection Report published 28 March 2013 for Russells Hall Hospital - PDF - (opens in new window), Published Thank you so much to everyone that day. Russell Medical has been accredited by The Joint Commission since 1959. Following this inspection, we imposed an urgent condition to safeguard patients safety immediately following the inspection. Some patients with suspected sepsis were not identified or managed appropriately. 17 October 2018. As a not-for-profit foundation, we rely on the generosity of our donors to help further our mission to enhance the quality of life for those served by Russell Medical. "This is one of the worst workplaces I have attended as a union officer since the beginning of the pandemic," Ms Lowe said. What we found is summarised within the overall summary. Staff were still unable to describe what fit to sit meant or any criteria for this assessment and patients were left unattended in this area. There was a disconnect between leaders impression of key areas such as sepsis management in the department and what was happening in practice. Russells Hall Hospital 5 years ago. We carried out this comprehensive inspection as part of the new hospital inspection programme and as a follow up to the Keogh review which took place in 2013. Staff we spoke with did not realise this. Doctors thought he would have one dose of steroid and would be fine to go after a while, unfortunately this wasn't the case and after a nebuliser had also failed to help him, within minutes we were rushed to resus where a whole team of multi disciplined doctors, nurses and consultants rushed around him from paediatrics, intensive care and a few others. It is great to hear that you received excellent care and treatment in Maternity Department. Russell Medical | 256.329.7100 | 3316 Highway 280, Alexander City, Alabama 35010, Russell Medical Orthopaedics & Sports Medicine. review titled Genuinely kind and helpful staff, review titled Poor communication at reception. nhs.uk All the best and take care. - we'll pass your stories to the people in health and social care who can make a difference. Every member of staff I encountered was friendly professional and put me at ease. The Dudley Group NHS Foundation Trust operates acute hospital services from three hospital sites: In addition, the trust provides community services in a range of community facilities. Russell Medical is a progressive, not-for-profit, acute care facility serving the needs of east Central Alabama. This is not my first experience of this hospital not checking information relayed to them by 111. The trust must review its capacity in phlebotomy clinics as this is seen as insufficient. Staff involved patients and those close to them in decisions about their care and treatment. Patients presenting to the emergency department did not always receive a robust assessment of their clinical presentation and condition during the triage process. The Acute Medical Unit at Russells Hall Hospital, in Dudley, will treat seriously unwell patients and help to reduce winter pressures on health services. Russell Medical serves patients in a seven-county service area, including Tallapoosa, Coosa, Elmore, Talladega, Clay, Lee and Chambers counties. For services we haven't rated we use ticks and crosses to show whether we've asked them to take further action or taken enforcement action against them. We found the waiting time for triage assessment to routinely exceed one hour for patients who presented by other modes aside from ambulance presentations. We are overwhelmed and thrilled to make this momentous announcement, Russell Medical President and CEO Jim Peace said in a news release. VideoRussian minister laughed at for Ukraine war claims, The children left behind in Cuba's mass exodus, Xi Jinping's power grab - and why it matters, Snow, Fire and Lights: Photos of the Week. The service provided care and treatment based on national guidance and evidence of its effectiveness. Menu The Trust also asks patients for their views and experiences of care on a regular basis, and we looked at the analysis of these surveys. I replied that I knew this. For SDEC programme related queries to the national team please email nhsi.sdec@nhs.net. Russian minister laughed at for Ukraine war claims. Patient Experience Team. We spoke with staff on A2 ward and the IMAA who described the teams as stressed and not coping as a result of the high number of agency staff. visibility, Russells Hall Hospital / Accident and emergency, This means that some features of Care Opinion won't work, We recommend you enable JavaScript in your browser and then. Creating a new NHS England: NHS Digital and NHS England have now merged. The hospital trust said concerns related to Mitie's offices. Staff continued to be frustrated at the focus on sepsis and did not fully engage with the need to assess for sepsis. Some patients told us that they were uncomfortable staying in these areas for longer periods due to the design of the areas and the number of temporary staff who worked in the areas. Patient Experience Team. We are carrying out a review of quality at Russells Hall Hospital. Published aec russells hall hospital. People could not always access services when they needed. - we'll pass your stories to the people in health and social care who can make a difference. These were staff who may not fully understand the hospital processes and systems to keep patients safe.The staff we spoke with could not always locate clinical presentation information or history of the patients that could result in poor quality and unsafe care and treatment. Only low was that when my transport came for me non of the staff were around for me to thank in person for an excellent job in getting me well There were areas of poor practice where the trust needs to make improvements. We are thrilled to hear that staff were able to put you at ease during what must have been a difficult time for you.