Sorry to hear of your service issues and experience with fraudulent calls. on It has to be . You can also text Virgin mobile for free on 07533 016 422. 04-07-2022 - edited If that doesn't work you can also call by calling 0800 064 3850 to order a pod (they will only send out one at a time, and there must be an interval of at least one week before a second order will be accepted) Call around 8am if possible when lines first open and are least busy. Virgin Media offers area codes in the following areas: London, West Midlands, East Midlands, Yorkshire, Manchester, Liverpool, Leeds, Sheffield, Bristol, and Cardiff. Develop the tech skills you need for work and life. Virgin Media also maintains a presence on YouTube, however, this is used for promotions and simple guides rather than as a contact facility. on The route now is to do it via the "My Virgin Media" account for that secondary email account . Selectra is currently closed. Fastest way to talk to a real Virgin Media rep. Click Mark as Helpful Answer or use Kudos to say thanks, on I will pop you a PM across now, please keep an eye out for the purple envelope in the top right . Use the dedicated cooling-off cancellation form to cancel broadband, TV, home phone or mobile services within this period. This may indicate that it is being upgraded, or that the service has been temporarily suspended. (edited to add - proof of posting does not cost you anything, just the cost of the 1st or 2nd class stamp), on Call for free to get your TV & Broadband sorted today. You might have difficulty adding a Gmail account to VM webmail due to gmails security settings. By signing up you are agreeing to receive emails according to our privacy policy. The best phone number for Virgin Media is their 0845 4541111 customer service phone number, and you can get the details and use our free call-back service by finding the link . On the go-live date for your NOW broadband service, you can expect your broadband service to stop working for a couple of minutes. Changes to our Acceptable Use Policy for Virgin Media Mail. Call Connection Service. 01-05-2022 Thank you for reaching out to us here, welcome to the community. Complaint Contact Form. Can anyone get into their web email? I have tried on two home computers, my work computer and three different mobile devices. The three main Virgin Media Ireland social channels are as follows: Virgin Media's social channels are open between Monday and Friday from 9 am to 9 pm, and Saturday from 9 am to 5 pm. ", So hence my frustration and tone of my OP. Virgin Media customer service numbers. We also detail this in the Acceptable Use Policy (section 6.5 under Email use), which reads "It is your responsibility to back up the contents of your Virgin Media email account. wikiHow is where trusted research and expert knowledge come together. Have tried assorted work arounds, but still can't get in. 25-08-2022 The ability to add additional emails has currently been removed, my apologies for any inconvenience this may cause. Step 1) Create a distribution list in your Address Book. I have been unable to access my Virgin Media web email for about 3 hours. Learn more, Have I helped? What error are you getting with that forgotten password page when you enter the security information? If the Virgin Media contact numbers listed above are not functional or have a long wait time, you should utilize non-call-related contact methods. For example, did problems begin when you moved house, or perhaps when you updated your mobile? 12:17. 11:36, I have to give my credit card details which I am nervous about, on 11:59. a secondary account defaults to the information for the primary account unless that has been changed in the secondary . This renewable energy agreement will power Virgin Media's main offices, contact centre, TV studios, data centres and regional transmission sites across Ireland and will support our . Can you please clarify what you have to give your credit card details for, are you referring to setting up the BQM or something different please? Well, while not exactly spoiled for choice, household customers have a selection of numbers to call still. Mon-Sat 9am-5pm. 28-01-2022 so I guess we need some help to reset it as you suggest. Those who submit a complaint form will receive a case ID via text within 48 hours. Sales service for mobile 0800 064 3820. 4. When contacting Virgin Media, they will never ask you for your password for any of the services they provide. Learn moreHave I helped? Virgin Media makes it easy for both new customers and existing customers to get in touch, with special phone numbers depending on why you need to make contact. If you want to know more, the updated sections are 6.6 - 6.9. 10:50. I got through yesterday via the Whatsapp which I think is a very good service. Hi folks. 24-01-2022 Run tests on your services and kit, check your area for network outages and arrange help or new kit if needed, while staying regularly updated. New customers are not able to create an email account at sign up, and existing customers are not able to make additional email accounts. This is detailed within the Terms &Conditions (specifically section D, paragraph 6), which reads "If this agreement ends, your right to use that email address will also end and you will no longer be able to use the email address, so please make sure you have an alternative email address and let your contacts know of the change, as we cannot do this for you.". That way I have definitive proof that the company has received my complaint and when they received it. Virgin has a selection of active social media accounts where customers can get in touch. 21:19, I have recently cancelled my virgin account after being with them for 7 yearsdue to the horrendous customer service we received when we moved house (full day un paid wasted then an additional 3.5 hours calling a 0345 number to try and resolve a problem that was no error or my own!). Hi Graham thanks for your reply. Business Development Executive @ Virgin Media O2 Business. By having an area code, customers can keep their number even if they move to a different area. Depending on the type of query, the submission of the form may be all that is required, and Virgin Media will update any relevant aspects accordingly, or they may make contact with you to further discuss your needs. These cookies allowed us to study how users navigate on the website. This article has been viewed 98,155 times. discarded) is currently being delivered to your Inbox then consider creating a filter rule similar to the following should be replaced with the email address you wish to never see. As well as calling up, it is also possible to get in touch with Virgin Media via Live Chat on its website. Customer service for home 0800 064 3836. 12-07-2022 What is it you need to speak with the team regarding? A good starting point for making a complaint to Virgin Media is to simply pick up the phone and call the customer services number on 0345 454 1111 or 150 from a Virgin landline, available from Monday to Friday from 8am to 9pm, or on Saturday and Sunday from 8am to 6pm. Thanks Graham. Hey @DCas, thanks for reaching out to us.Sorry to hear you're having issues with the Virgin Media account and email linking.You may wish to use Outlook / iCloud email addresses and with those you will be able to link it to your Virgin Media account.As a rule of thumb, majority of email domains are compatible, as Graham mentioned earlier, it's just Gmail that has an issue sometimes.Let us know how if you need any more help.Kind regards. Use Virgin Media phone lines when calling from a different provider. 25-08-2022 CISAS is impartial and will investigate your case. Contact Virgin Media: 0843 515 8680 - Call for Information and Assistance with Broadband, Landline, Digital TV, Mobile and more. Many questions can be answered using the FAQ section on either the Virgin Media UK or Virgin Media Ireland websites. Want to chat to a specific company? How do customers contact Virgin Media? supports IMAP / SMTP. 24-01-2022 Once a customer decides to leave our broadband service, any emails that have been created and attached to the account are closed and completely removed from access 90 days after the disconnection date. and by the way your new web page layout it rubbish all adds buy this buy that everywhere.Marketing services and products for more cash and you cut our emailROFLMAO, on All lines are open from 8AM to midnight every day of the week and if you call out-of . GetHuman features available: Current hold time. (*Figures based on % of customers who do not re-contact us within 24 hours of using our help pages). There are 8 references cited in this article, which can be found at the bottom of the page. With our free tools, you can check out the . 30-04-2022 This includes the availability of email addresses, phone numbers and callback forms. Insider tips to contact live person at Virgin Australia [2022] Virgin Customer Service 24 hours Get fast help from Virgin air call center -- refunds, flight changes, re-booking, reservations, cancellations, complaints -- Emails, live chat, offices -- United contact phone numbers and airline offices in Australia (Adelaide, Alice Springs, Broome, Cairns, Canberra ., These numbers ultimately reach a similar destination to each other in terms of Virgin Media customer care and support, but cater for different subject matters, as demonstrated in the table below. The video relay service is available Monday to Friday, 9am to 8pm, and Saturday and Sunday, 9am to 4pm. To contact the Virgin Media customer service team for the Virgin Media Broadband, Virgin Media TV and Virgin Media Phone customers you need to text 07533 051 809 for free and they operate between Monday to Friday 7am - 11pm, Saturday to Sunday 8am - 8pm. Using a laptop/desktop, open Address Book (top of screen) > New Contact > New Distribution List - add a List Name and your contacts' names and email addresses > Create List. Online forms are different from the online chat service as you will not get a reply instantly, but you can use this at any day or time. You can call 150 from a Virgin landline or mobile (free call) or 0345 4541111 from any other phone (landline rates) It's best to call around 8am if possible when lines first open and are least busy. Lets hope that this handy feature returns soon. We compare deals for new customers looking to switch and save. We use cookies to deliver our services, and, if you agree, for analytics purposes to improve our services and to deliver customized ads. New around here? 10-09-2022 You can check your emails using other email programs (like Mailbird, Microsoft Outlook or Mozilla Thunderbird).Using desktop email programs will make you more productive and your email will always be available, even offline. GIVE US A CALL. To find contact information for a newspaper or TV station, search the name of the media outlet online. 2. Virgins phone lines are open from 8am to 9pm Monday to Friday, from 8am to 8pm on Saturday and from 8am to 6pm on Sunday. 18:04. many thanks for all the help. 10:38. By using our site, you agree to our. on The company has been a subsidiary of Liberty Global plc, an . 11:40. You can also complain by writing to Complaints, Virgin Media, Sunderland, SR43 4AA. Enter the secondary email address and password into this sign in page 14:15, 13-07-2022 04-07-2022 Unfortunately he phone lines and other contact methods are extremely busy at present.. Can anyone recommend another provider that you can actually talk to? Alternatively, if you have a UK Virgin Media phone, you can just dial 150 between 8 AM and 10 PM to talk to a representative. Textphone for broadband, TV and phone for new customers 0753 305 1809. When you fill out the form, you have the choice of Virgin Media Ireland recording your disability on your account. By phone. Virgin Media UK does not provide this service. Through your bank (sort code: 20-13-42 account number: 23494314 using your 14-digit payment reference number as the reference) If you need help or have any other questions about your bills, you can call Virgin Media on 0345 454 1111 or use the live chat feature on their website. 75 Gift Card: Sainsbury's, M&S, Tesco or MasterCard. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. I opened my emails went into folders and clicked on Add an email account. If that is too long, then we advise going straight to social media to air your complaint. Re: Wifi Pods - how to order. I hung up .However,shortly after my internet crashed(nothing new there), So I cant even contact Virgin to confirm it was a scam.I googled number so 99.9% it was a scam but I would like some kind of confirmation AND a reason why my internet CRASHED AGAIN, on If you can you will be able to change the password from there. After you contact Virgin Media and complete the complaints procedure, if your complaint has still not been satisfactorily resolved, you can contact ComReg (Commission for Communications Regulation) on their email of [emailprotected]. Use a contact form, live chat, or even post to ensure that any necessary communications have been sent across. 13-07-2022 Early disconnection fees vary and are based on the type of services taken out, their value, and the remaining period of the contract. 8 years of multi-channel experience, including UX copy, print media, eCommerce, social. 11:49. . Using the information provided on our website you can Call Virgin Media on the contact number above, send an email or write to customer services. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. I then call again tonight where I am told someone will call me back in ten days! There are also no upstream or downstream signal level issues coming into your home. Unfortunately we cannot remember her email password. Hi @Crashedagain. I am aware they have a web form but when I log in as my account is no longer active the web form and web chat just come up with an error. 12:35. I can access the page that indicates the other secondary emails linked to my VM primary account, but like others, have only the option to delete my account.