Connie called me and said she was working something out. If you enjoyed your shopping experience here, you can take a look at their membership program. I will pay a private jeweler to fix the earrings. In our experience with Kay, we have had several frustrating experiences. Lifetime Diamond Trade-In PolicyYou may trade in your diamond for another diamond at least double the trade-in value. It looked like they played soccer with the ring. The opportunity to save $25 OFF is not common. She lives out of state so I ordered online in her name and shipped it to her. Excellent service. Top of the Page, Why do you measure jewelry in millimeters? I paid approx. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. By using millimeters, we can provide you with the most accurate height, width and length for your jewelry. Christian Hernandez - Store Manager - Kay Jewelers | LinkedIn The release is me agreeing not to make any negative comments on social media and that we have resolved any issue amicable. You will receive an email (and text message if selected at checkout) advising you when your order is shipped and another email when your order is ready for pick up. The trade-in value is the original purchase price, excluding charges such as tax and shipping. they offer a 30-day return policy, free shipping on orders over $50, and a lifetime warranty on all of their jewelry. Kay Jewelers competes in Retail industry. Second pair one earring was broken. Its location on this page may change next time you visit. I suggest you find a better place to buy your Jewelry if you want good service. We werent interested in buying so there was no need for her to pressure him for his social.We didnt feel comfortable and felt very pressured. That's why we offer several ways to pay. I am currently experiencing the same issue! Not very customer friendly, Desired outcome: Jillian K. said "I bought a diamond earring to replace one that was lost. Unsubscribe easily. They are professional liars for MONEY! }, KAY Jewelers Credit CardLearn More/Apply NowPay Bill/Manage AccountRegister Card We were literally in shock, and appalled that the manager had no sympathy for a lost ring that meant so much to my boyfriend. Founded in 1916 by two brothers from Pennsylvania, Kay Jewelers has become the leading jewelry brand in the United States. 23 reviews of Kay Jewelers "Came in to buy a xmas present for Mom. Go ahead. They are really refusing to give me My money back. Don't worry, the conditions for using this coupon are very broad. (Trade-ins are not accepted at kay.com. What is KAY Jeweler's return and refund policy? Very disappointed with kay. It is one of America's biggest jewelry store chains with retail stores located in large shopping malls, and it also offers customers online shopping for a range of jewelry products. If you do not see your ring size listed for a ring you like, please visit the KAY Outlet store nearest you to determine if a ring can be ordered in your size. Not a phone call. I have been a longtime customer of Kay Jewelers, and have loved every piece of jewelry I have purchased from them. You get a discount on 10% OFF when you buy KAY Jewelers's goods from kay.com. Kay Outlet | Kay Jewelers Outlet - Discount Jewelry I would highly recommend kay.com for your jewelry purchase. You will need to provide your account information and payment method when you call. MORE+, You are offered a chance to save up to 10% OFF. Do Kay Jewelers Increase The Credit Limit? The gold in the ring alone is worth more than $600 if I took it to sell just the gold. How to write a complaint about Kay Jewelers? Kay Jewelers: My son order a ring for I and my sons gf why was it Here, KAY Jewelers is offering you $25 OFF on all their products. Affiliate disclosure: Hotdeals.com uses affiliate programs for Copyright 2022 Consumers Unified LLC. The icing on the cake was a beautiful engagement ring from Kay Jewelers, which Josh custom-designed. I went in on 1/5/2023 and ordered an engagement ring (and paid for it in full) from the Kay location in the Boise Town Square mall. Kay Jewelers offers engraving on rings. They are the WORST company to deal with for a refund. Chat support people have zero idea what they are doing. We let the people know we were just taking a look around, we were not looking for anything specific. Both gifts from my husband were purchased at this store and I had the receipt. I came by with my boyfriend to just look around. Please read reviews from customers as myself or I promise you that you will regret going to Kays. I then went to put it on and the chain snapped immediately. Even though it didn't ship yet I was told they cannot change the city state and zip code. To my surprise she worked it out so that I got a beautiful NEW RING. Over 100 years later, we are the number one jewelry store in America with over 1000 stores from coast to coast. Saturday: 9 AM 10 PM ET. Submit a complaint and get your issue resolved. Their telephone number is (845) 564-2205. Clarendon House 2 Church Street. monetization. Sorry I didn't listen to my friends. Long story a left without my ring that is paid in full and they are holding forcing me to sign the release. A copy of your current Kay Jewelers Credit Card Agreement may be obtained by contacting customer service at the following link. Join Our Email List and Receive a Special Offer! From long wait times on calls and emails that go unanswered to unhelpful staff when it comes to finding jewelry or answering questions about items - Kay . Initial Kay Jewelers complaints should be directed to their team directly. Kay Jewelers Corporate Office USA. In addition, all necessary repairs must be completed by our representatives. Since 1916, Kay Jewelers has grown from one store to more than 1,100 from coast to coast. Now, it has started customer satisfaction survey to collect feedback and improve their service. Please see our return/exchange policy Is this your company? I would also like a copy of the transcript from my phone call on June 10, 2022 with Theresa. There are 3 ways to reach Kay Jewelers across 3 communication modes: phone, web, chat. From warranties to orders, Customer Support can answer all your questions. KAY JEWELERS - 23 Reviews - 27461 San Bernardino Ave, Redlands, CA - Yelp They will only take your money and never fix your jewelry properly. The eligible items for the discount range a lot. Often, support service operators "redirect" customers to the site with a request to first . Top of the Page, Can I have someone other than me pick up my order? To talk to Kay Jewelers employees to not make people feel uncomfortable and to not pressure people to buy right away. We will repair or replace your mounting without charge if any defects are found during this period. From our first conversationshe stated that her main objective was that she wanted me to be happy with my purchase. Cancelled order and full refund because it was within a half hour of purchase. I called customer care and no one called back. Went back to the store Ive lost the large 1ct diamond in the center of my ring, due to a prong completely busting off. Both of these pieces were very special to me as it signified the 25th anniversary of my wedding and the other ring was an extension to my mother's wedding ring when she passed. How To Contact Kay Jewelers Corporate Office Headquarters HQ. Please try again. Clear Filters. Qishare 59 Inch Shoulder Strap,Adjustable Universal - Amazon.com Don't hesitate to place an order now. KAY Jewelers is offering Extra 10% Off Site-wide to reward consumers. I feel very misled and ripped off ! Kay Jewelers needs to revise their gift return policy. Website: Kay Jewelers Website Kay Jewelers Customer Service Hours. Do not buy from them. This will surely increase the credibility of your complaint. Thanks again Ashley! This company was holding a sale on their rings. I ordered two pairs of earrings online. Visit Kay to find your dream ring today. I returned the earrings to the store on 2/26. Top of the Page, How will I know when my order is ready for pick up at my Kay Jewelers store? How is this even possible that it is done electronically yet takes so long to get to me and I only become aware of this delay after I have made the purchase? This complaint was posted by a verified customer. I went in on 1/5/2023 and ordered an engagement ring (and paid for it in full) from the Kay location in the Boise Town Square mall. Kay History Fax: 503-268-4711 Correspondence address: Genesis FS Card Services PO Box 4477 . Phone Number: 1 (800) 527-8029. Really on a Sunday? I was never informed that the diamond and plain diamond band I wanted that they ordered for me was custom. Kay Jewelers' Lifetime Diamond & Gemstone Guarantee accompanies merchandise containing diamonds, rubies, sapphires or emeralds. VC01 (fr) purchases from Amazon.com. This is the 2nd employee they have let go that was a wonderful representative. Click here to get notifications about new complaints of Kay Jewelers. How will I know when my order is ready for pick up at my Kay Jewelers store? Took it in to exchange it and was told I couldn't exchange it by the 3rd manager. We went to Kay's off hwy 20 on January 2 and dropped it off to have it appraised and sized. The whole experience has been awful, do not shop at Kay! 375 Ghent Road, Akron, Ohio 44333, United States. Text (855) 929 - 4190. Explore KAY Outlet Exclusives for unique jewelry you won't find anywhere else. Contacted Kay Jewelers. The Kay credit card customer service phone number for payments and other assistance: 855-506-2499. Credit Card Payment Address. I asked to return them and Share your photos and videos with others to prove the truth of your words. When I ordered my 2nd custom band, I received an email including pictures of my supposed wedding set Share your photos and videos with others to prove the truth of your words. Either another chain or another piece of jewelry or refund, Cancellation of an order after 30-minutes. Nous aidons GetHuman-jpfunnyf rsoudre leur Kay Jewelers problme de support technique partir de Dec 21, 2019. MORE+, Buy now! - did not follow up. This will surely increase the credibility of your complaint. Unless I can find my repair slip, they will not replace it. I also got an insane deal, it was just over $300 for a 14k white gold ring with 1/4 carat diamond. Our Company When will my credit card be charged for my in-store pick up? We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. MORE+. Whenever I purchase jewelry I always go to Kay Jewelers. She came across the last one and had it overnighted, and I was able to get it just in time for the holidays! The Kay Jewelers Gold Exchange is an opportunity for you to sell your used, unwanted gold and platinum jewelry through a secure . Google+. <br><br>Having traveled to 74 countries and lived in 5 countries, she has developed a heightened cultural understanding and exposure which is relevant to multiple . He gave me 1000% great customer service!!! It was 25% off. How come they dont keep it in a safe or a common place for pick up? Doesnt seem like much but its a $600.00 difference. Then I could buy the warranty after the repair for a few more hundred dollars. Customer Service: 1-800-229-0364. How can we enhance your Kay experience today? Grab your savings right now. In the pictures attached you can see screen shots of the sale price on 11/24/2022 and the last one shows my emailed receipt of the purchase price. (If you see this same review somewhere else, it is because I copied and pasted it from site to site. What is your policy regarding the gold supply chain? They treat their employees like numbers. A company you know and trust. 5 Ways To Personalize Your Anniversary Gift. She was very nasty with me and at first refused to listen to the entire situation. Suggest avoid at all cost. That's why we guarantee our diamond and color gemstone jewelry for a lifetime, as long as 6-month inspections have been performed and documented by an authorized representative. Ashley ordered my custom piece and Im so excited and looking forward to meeting her in person! Kay Jewelers Reviews - 29 Reviews of Kay.com | Sitejabber Catherine Kay manager wasn't hesitant to offer me an exchange.