Hey, I sold a pair of pants that I had cropped myself and made it clear I did so in the description and photo. Dawkins is also the head writer and cofounder of theproearners.com. Privacy Policy. If you are a consumer who resides in California, you hereby waive your rights under California Civil Code 1542, which provides: "A general release does not extend to claims which the creditor does not know or suspect to exist in his or her favor at the time of executing the release, which if known by him or her must have materially affected his or her settlement with the debtor.". The pros of Grailed: Hello, i sold vintage tee for some $$$, but buyer changed his mind and wants me to do a refund for him. When scrolling through pages and pages of product, you're bound to come across some of the most coveted collabs and releases of the last few seasons. In addition to the disclaimers listed in Section 15 below, you agree and acknowledge that with respect to any purchases of Products (a) the sale is solely between Buyer and Seller and Grailed is not a party, unless Grailed directly lists a Product Listing; (b) Buyers and Sellers are responsible for investigating and resolving disputes (including returns and refunds of any Products purchased); (c) Grailed is not and will not be responsible for the acts or omissions of any Payment Processors, including any failure or refusal by them to process a transaction; and (d) Grailed will not be liable for any unauthorized or failed transactions (Grailed's enablement of a transaction does not mean that a Buyer has sufficient funds, or that the transaction will be authorized or processed). All transactions conducted through Grailed are eligible for PayPal Buyer and Seller Protection. Our blog help consumers to answer their nagging queries about online shopping, ecommerce products and services such as shipping and the like. The JAMS Rules are available on the JAMS website and are hereby incorporated by reference. Click the transaction you want to refund and then click Refund this paymen t. For 'Refund amount', enter the amount you want to refund, (you may have the option to refund a partial amount of the payment) and click Continue. User Content Prohibitions. You have to sue us in NYC. If Seller does not ship the Product within the provided timeline, the order will be automatically canceled, and the Buyer refunded. Click the Once you have logged into your Paypal account, you have to go to the " Activity " tab in the navigation bar. Thereafter, Grailed may offer Sellers the option to choose which third party payment processor (a "Payment Processor") to accept payments through. Overall, we believe that Grailed is a trustworthy platform for those looking to buy or sell designer fashion items. If a Seller agrees to reimburse or refund payment to Buyer, Seller must do so through their PayPal account for transactions completed through PayPal. Click on the conversation from the buyer to view the tracking information details. If you dont ship on Grailed, you may be subject to a number of penalties, including but not limited to: -Your account may be suspended -You may be banned from the site -Your listings may be removed -You may be unable to leave feedback for the buyer -The buyer may be able to leave negative feedback for you In addition, if you dont ship on Grailed, the buyer may be entitled to a refund of their purchase price, plus shipping costs. Grailed may (but is not obligated to) provide access to certain features and tools to international Sellers and Buyers, such as estimated local currency conversion and integrated international shipping, customs, and tax tools. I am from the US and a buyer from Canada is requesting a refund for a beanie because he claims that the material and sizing are different than what he had previously owned. Cookie Notice If Seller is unable to timely refund the Buyer, Grailed may refund the Buyer on the Seller's behalf in which event Sellers' accounts located in jurisdictions that allow automatic debits will be automatically debited by Grailed for the refund amount . Users. Buyer wants a refund . 15. Once the item has been re-authenticated, it will be returned to you and the buyer's refund will be processed.". Our notice to you will be similar in form to that described above. The section titles in these Terms are for convenience only and have no legal or contractual effect. Please note that PayPal's program caps reimbursement at $30 per shipment, and Grailed can only reimburse up to $50 in addition to PayPal. Its primary segmentation of popularity is more with men, streetwear labels, and amongst edgier designers such as Rick Owens. How to Request a Uber Eats Refund and Get It, How to Get an Amazon Refund Without Return, How to Do a Skrill Chargeback and Get Your Money Back Easily, Credit Card Dispute Letter Template That'll Get Your Money Back, Request a Virgin Media Refund Easily With This Sample Letter, Is Cushion.ai Legitimate? Grailed offers a money-back guarantee for all items that are not as described in the listing. These Terms reflect the entire agreement between the parties relating to the subject matter hereof and supersede all prior agreements, representations, statements, and understandings of the parties. Buyer Data. Call Us Today! 1. (the "FAA"), to the maximum extent permitted by applicable law. It is important that the information associated with your, We also ask you to help us fight bad actors by letting us know of suspicious activity, For more information about off-site activity go, This section describes how to list a product on. You may submit an offer to buy Products included in a Product Listing through the Services. Engage in any harassing, threatening, intimidating, predatory or stalking conduct; Use or attempt to use another user's account without authorization from that user and. For clarity, for purchases not made through PayPal, you may try to invoke Purchase Protection directly after failing to get resolution from the applicable Seller. link to Why Is Printify Shipping So Expensive? YOU HAVE THE RIGHT TO OPT OUT OF BINDING ARBITRATION WITHIN THIRTY (30) DAYS OF THE DATE YOU FIRST ACCEPTED THE TERMS OF THIS SECTION 20 BY EMAILING legal@grailed.com. This can include order confirmations, shipping confirmations, and any other communication you have had with the seller. essence of the golden fleece titan quest Menu Toggle; coldwell banker huron, sd. Grailed will notify you of substantive changes to Section 20 at least thirty (30) days prior to the date the change will become effective. Seller hereby agrees to such automatic debiting. At the time, Gupta said, the community fawned over duck chinos, jeans by Pure Blue Japan, and Self Edge was the holy grail of stores. Every consumer should be protected from mistreatment such as unfair billing practices. If the Seller's claim is eligible, Grailed will reimburse the Seller the amount that the applicable Buyer was able to recover through the applicable Payment Processor. Grailed reserves the right to suspend or terminate your access to the Services for any reason in accordance with these Terms, including in the event of unsafe off-site activity, as determined solely by Grailed. If we make any changes to this Section 20 after the date you last accepted the Terms, those changes will not apply to any claims filed in a legal proceeding against Grailed prior to the date the changes became effective. Our AI-powered app enables you to file a claim without talking to customer service representatives or wasting time on various websites. There are a few things you can do to find trusted sellers on Grailed. If a buyer is not satisfied with their purchase, they can contact Grailed within 48 hours of receiving the item and request a refund. You may not (and shall not permit any third party to) create, post, store or share any User Content that: Enforcement. and our This is because all transactions managed via Grailed and PayPal are covered with the PayPal Buyer and Seller Protection programs. Also, please note that if you knowingly misrepresent that any activity or material on our Services is infringing, you may be liable to Grailed for certain costs and damages. Occasionally, the Services will expressly allow you to share, your User Content and User Content of other users, for personal, non-commercial use, such as through your social network account, blog, or email. Bloomingdale's . And, of course, you want to peruse a great selection Press J to jump to the feed. Use our Services for any illegal or unauthorized purpose, or engage in, encourage, or promote any activity that violates these Terms. For example, if an item is listed for a much lower price than it would be normally, it is likely a fake. I did not specify the sizing or the material in my product description but it was authenticated by Grailed. I did not specify the sizing or the material in my product description but it was authenticated by Grailed. These are also located on the sellers profile page, and they give you an idea of what other buyers have said about the sellers service. Reddit and its partners use cookies and similar technologies to provide you with a better experience. if the item you bought didnt arrive, or its description doesnt match what you received in terms of: Before you start the PayPal claim process, you should get in touch with Graileds support team by. This is located on the sellers profile page, and it shows you how many transactions the seller has completed and how many of those were positive. You and Grailed agree that these Terms affect interstate commerce, and that the enforceability of this Section 20 will be substantively and procedurally governed by the Federal Arbitration Act, 9 U.S.C. You hereby acknowledge and agree that the total charge for any purchase in the amount of an accepted offer or counteroffer in connection with an applicable Product Listing may include shipping fees and state and local sales tax, the amount of which varies (e.g., due to factors including the type of item purchased and the shipping destination). Enter the amount you want to refund. As limited by the FAA, these Terms and the JAMS Rules, the arbitrator will have exclusive authority to make all procedural and substantive decisions regarding any Dispute and to grant any remedy that would otherwise be available in court, including the power to determine the question of arbitrability. Shipping 20. Grailed launch in 2013 when men's fashion was in a raw denim and workwear cycle. We ask that you read these sections especially carefully to understand what rights you are giving up and what to do if this does not apply to you (hi E.U. Privacy Policy. For more information, please see our Rent The Runway. Since then, Dawkins has worked in the consumer service industry as an online marketer and advisor. Process. In the event someone open's a claim, please let us know so we can investigate further by shooting an email to help@grailed.com MantraJin 2 yr. ago Shipping. So earlier today i sold some kappa track pants. Discounted prices are public and will be displayed to all Buyers. If you believe that you have a case for a PayPal claim, you should file as soon as possible. ! By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Enforcement of this Section is solely at Grailed's discretion. Grailed sellers have up to 7 days to ship an item once it has been sold. Grailed will review your request and, if approved, process the refund within 3-5 business days. Product: https://www.grailed.com/listings/36988517-fucking-awesome-x-streetwear-fa-embroidery-beanie-black-new, Screenshots of our conversation: https://i.imgur.com/6dlTNGK.png https://i.imgur.com/7NzmD7B.png. If Grailed failed to honor your rights as a consumer, you should consider a lawsuit against the company in small claims court. For full details, read our eBay Money Back Guarantee policy. That's why we offer refunds for orders that qualify for Grailed Purchase Protection (which may include orders that never arrive, inauthentic items, and items that significantly differ from their listing for example, in color, size, condition, etc.) r/Grailed. The e-commerce platform specializes in offering high-end second-hand clothing exclusively for men. This post may contain affiliate links, which means we may receive a commission if you purchase through our links. Payment Disclaimers. :/, Does the buyer have any grounds to request a refund solely because they do not want the item? For purposes of this Section 20, a "consumer" means a person using the Services for personal, family or household purposes. Effective Date of Terms of Service: August 23, 2022, Buying, selling, or just browsing is how you agree to be bound by these terms. Our third-party Payment Processors may charge you other fees, in accordance with the terms of use of such Payment Processors. If Seller is unable to timely refund the Buyer, Grailed may refund the Buyer on the Seller's behalf in which event Sellers' accounts located in jurisdictions that allow automatic debits will be automatically debited by Grailed for the refund amount. Payment for any and all reasonable CEDR filing, administrative, and arbitrator fees will be in accordance with the CEDR rules. and our However, we can say that Grailed is a safe and reliable platform to buy and sell designer clothing and accessories. as the payment method to process transactions, you can request your money back by raising a claim on PayPal. Seller is responsible for the contents of their parcels and must comply with all terms and conditions of the shipping carrier. All off-site activity is strictly at your own risk. I GOT SCAMMED ON GRAILED AGAIN! If you would like to change your settings or withdraw consent at any time, the link to do so is in our privacy policy accessible from our home page.. Keep on reading to find out which method suits you better. You can find full instructions on how to complete a refund to a buyer here. The arbitrator may conduct only an individual arbitration and may not consolidate more than one individual's claims, preside over any type of class or representative proceeding, or preside over any proceeding involving more than one individual. The colors of Products included in Product Listings may depend on the settings of your monitor or screen, and therefore the color of Products on your display may differ from the Products that you receive. Value 23. Sometimes sellers will be given the ability to offer discounts and promotions in their shops. If you paid for something with PayPal and it didnt arrive, is different than expected, or you feel the seller ripped you off, you can start a dispute in the Resolution Center to get your money back. You (as a Seller) and Grailed are independent controllers of Buyer data. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. To claim a refund on Grailed, go to the PayPal website and log in to your account. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Founded in 2018, Grailed has quickly amassed over 3.7 million users and boasts a clientele peppered with some A-list names, including Kanye West and A$AP Rocky. Consumers complaining about Grailed most frequently mention customer service and buyer protection problems.Grailed ranks 33rd among Used Clothing sites. Modifications; Holds; and Maintenance. Release. Bear in mind that if you use PayPal's guest checkout or pay with your credit or debit card, you will not be eligible for the purchase protection. Binding Purchase. Once funds transmission is initiated, you enter into a legally binding contract with the applicable Buyer to ship the Product. Grailed is the place to go if you're looking to rid your closet of trendier pieces. 3. Click the item you want to dispute and click Continue. You can now circumvent these tedious or convoluted processes and simply delegate them to DoNotPay. Grailed Purchase Protection We want you to feel confident buying and selling on Grailed. Selling and Buying sections in our Help Center. Because Grailed uses. The buyer sent me another message today and threatened me with, "Your account will be shut down." Grailed can assist you in filing a PayPal claim to secure a portion of your money or the entire sum if the item you bought didnt arrive, or its description doesnt match what you received in terms of: Before you start the PayPal claim process, you should get in touch with Graileds support team by filling out the contact form so they can investigate the matter and take action against the seller, if necessary. Find high-quality men's and women's streetwear & designer pieces from the brands you love at Grailed, the community marketplace for men's and women's clothing. For payments completed through means other than a Seller PayPal account, Grailed will refund the Buyer and then the Seller must reimburse Grailed. Reddit and its partners use cookies and similar technologies to provide you with a better experience. As far as I'm concerned, none of the reasons he has named above hold true as he should have known what to expect when he made the purchase. I don't wanna be an asshole, but it was a binding offer so he was aware of buying it and now he is asking me for a refund, i would ship it anyway but im affraid of his negative feedback. Am I required to refund him even though the item was as described. If you receive an offer, you can accept, counter, or decline that offer. YOUR USE OF THE SERVICES IS AT YOUR SOLE RISK. Sellers will initiate shipment of the applicable Products to the address of the Buyer (or their indicated recipient) within seven (7) calendar days after Buyer initiates funds transfer for a winning offer. You will then be asked to confirm that you want to cancel the offer. In order to be effective, the opt-out notice must include your full name and address and clearly indicate your intent to opt out of binding arbitration. The bank is currently processing your refund, You can expect this process to take three to five business days, Your money should already be in your PayPal balance or in your bank account, Your refund is sent, but the bank hasnt yet cleared the payment, You can expect this to take another three to five business days, You can expect to wait for another three to five business days until the money shows up in your account, Of course, you can always get in touch with. Heres how to start a dispute: Log in to your PayPal account. Main Menu Our chatbot will gather the required information about your legal issue with Grailed from you. If the tracking information provided by the seller shows that your purchase was delivered as addressed, the seller is not obligated to refund your purchase. If we are found to jointly control such Buyer data and we are held responsible in any way for its use by you, you agree to indemnify us. Click the item you want to dispute and click Continue. If you counter or decline an offer, we will notify the Buyer. Opt-Out Right. What is a Binding Offer? Commission rates are subject to change at our sole discretion, upon notice to you. To list a Product for sale on Grailed, Sellers must first connect a verified PayPal account to their Grailed account, unless otherwise permitted by Grailed. Grailed will then investigate the claim and issue a refund if the claim is found to be valid. Any prices of Products included in any Product Listing are set by the applicable Seller that provides the Product and are subject to change. As a Seller, you agree that: (a) you are solely responsible for the accuracy and content of any Product Listing, including its lawfulness; (b) you agree that you have all rights necessary to sell your Products; (c) you will not list or sell any counterfeit Products; (d) we cannot guarantee exact Product Listing durations; (e) we may modify Product Listings at our sole discretion; (f) we reserve the right to delete any Product Listings for any reason upon notice to you; and (g) a Product Listing is not guaranteed to appear or not appear in any particular search and browse results. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. YOU AND GRAILED AGREE THAT ANY DISPUTE ARISING OUT OF OR RELATED TO THESE TERMS OR OUR SERVICES IS PERSONAL TO YOU AND GRAILED AND THAT ANY DISPUTE WILL BE RESOLVED SOLELY THROUGH INDIVIDUAL ACTION, AND WILL NOT BE BROUGHT AS A CLASS ARBITRATION, CLASS ACTION, OR ANY OTHER TYPE OF REPRESENTATIVE PROCEEDING.
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