It was so bad that it froze up the cover and caused the tub to blow the motor twice. Now I am told it will be in production on 1/8. I wrote LPI,INC on this invoice. Ordered ours beginning of sept- finally got an update after multiple requests that it should go to production in 2-3 weeks! I'm now waiting for my fourth control panel to be sent to me. Fortunately, we are blessed to be on the right side of what this has done in our industry. The reason for the change remains uncertain, however . But now its 5-6 months since purchase. Keeping your acrylic bathtub from Aqua Living clean not only maintains aesthetic beauty but also promotes a more sanitary environment for bathing and relaxation. Learn more about Birdeye, Patient Feedback: Why Doctors Need to Ask For It. they would not honor my service request done at 5 month mark even though i was told cover had 6 month warranty!! Our demand continues to far outweigh our capacity., This demand led LPI to make what Hatley says were very tough decisions about the future of the company. We did not receive the hot tub. Request that LPI credit my card on file. When I contacted customer service I was informed I needed to file a warranty claim through their website, which I did. Make sure to buy from a company that has in-house service or local service that you can verify. Dig through our best stories from the magazine, all sorted by category for easy surfing. A corner hot tub might be just what youre looking for. One speaker doesn't work, the subwoofer doesn't work, 3 screws in the access panel were snapped off into the framing, a corner seat air diverter doesn't work and the startup kit i was provided was opened and chemicals and test strips used. There are numerous other issues like the touchscreen not working properly (Catalina claiming that it doesn't work when wet!!??? But FYI if you buy a 4,200$ hot tub from them they add a bunch of stuff like steps, cover chemicals and other odds and overpriced ends for 1,000$ without you asking for them then charge over 3,000$ in financing charges. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. Integrating our industry-changing hard top cover with acrylic spas has been a dream of ours for many years now. Our records indicate the cover lift was received on Saturday 1/28/23. Its also something you want to keep for several years of enjoyment. We are the largest hot tub retailer in the United States with over 50 locations across the country and offer financing options for many of our spa products. Spa Repair & Swim Spa Maintenance, Some Common Types of Hot Tubs and Popular Spas, The Best 4 Person Hot Tubs Top Home Spas in 2023, 5 Unique Valentines Day Hot Tub and Spa Experiences, Are Swim Spas High Maintenance? Several weeks went by and they never showed up. They are a subsidiary of the larger LPI International, which comes out of Tennessee. It has performed as promised and we are happy. $ 5,199.00 $ 4,699.00. As a matter of policy, BBB does not endorse any product, service or business. It seems that the hot tub manufacturer has done a nationwide re-branding of its outlets changing them from RecDirect Factory Outlets to Aqua Living Factory Outlets. The company constantly is blaming him. Home; Shops; About Us; Contact; Careers; Service Request; LPI Inc. builds our entire line of products from our 320,000 square . After all, opportunities for long soaks in the hot. BLUETOOTH EARBUDS WASH Cleaning Pen Brush Anti-clogging For Wireless Earphones F - $14.63. A representative from the company will contact the customer, today, to discuss alternative options. And if he paid that much then he got taken bad by them. The service tech said this tub appears to be mishandled during shipping and was really banged around. Aqua Living Factory Outlets Houston Wellness and Fitness Services Follow View all 5 employees About us Website https://aqualivingstores.com/spas/ Industries Wellness and Fitness Services Company. Its not the fault of the distributor if they cant get product. We purchased the Catalina Berkshire hot tub from an aqua living dealer on march 23 2022. SWIM SERIES Fortunately, issues with your spa heater are often easily fixed. So they obviously didn't test it. 8192 Levels Rechargeable Pen - This high-tech pen offers preciseness in the drawing. Dominate search results. Then I was told in early December that it was going into production the next week. Aqua Living Factory Outlets, LPI's retail division, plans to open around 100 retail stores over the next few years, but has only opened seven since announcing those plans in late 2018. When we hooked it up, it did not work, the pumps leaked. After establishing contact with LPI spa parts (******), we were able to get the panel ordered (#XXXXX) on or about May 11, 2022 and were informed it would take 4-6 weeks to manufacture and ship the panel. It took another 6 weeks to get the replacement parts and those were damaged as well. Aqua Living2023-02-01T14:06:23-05:00February 1st, 2023|Comments Off on Will a Hot Tub Mess Up My Nails? Spa Repair & Swim Spa Maintenance. In a significant shift in business strategy, LPI announced it is ending its domestic dealership program to focus on its direct-to-consumer retail division, Aqua Living Factory Outlets. . Filters are an essential part of keeping your hot tub water clear and pleasant. We currently have been carrying out bucks to fill the tub. We plan to work diligently with all our current dealers in transitioning them to another manufacturer.. Text Size:millwork district dubuque apartments why did jillian leave workaholics. You were advised that the payments would be acceptable. They are all under 5k. This is the bomb!!!!! At this point I was ok with how the tub was functioning and overlooked the shortcomings of the product. Lets here people thoughts on this company. Home; Services; New Patient Center. While cracks can cause leaks, scratches can cause discomfort for users and become grooves for collection of debris and bacteria. Dr. Wellness X-3 Spa. Note that complaint text that is displayed might not represent all complaints filed with BBB. Management will be reaching out to the customer shortly to further discuss. Evergreen Place is an assisted living facility in Brockport, NY. As of now Im not sure if it will ever be a reality and not just a money scam. If I don't replace the cover soon, my current hot tub will not hold up through the winter season up here in New Hampshire. We have to have the tub filled by a pool company as we are on a well and can not do it from our well. What do you want to bet this company claims bankruptcy soon and everyone who already paid gets nothing. Read our guide to get an idea of where to start when setting up your new hot tub. Sometimes less is sometimes more, and hot tubs are no exception. If you have interest in visiting our community in Brockport and would like to have a closer look, just give us a call at (800) 755-1458 to schedule an appointment. lpi aqua living. Been using it for a little over a year now, no issues yet. I am ready to drive this back to them. I have now stepped up the phone calls to every other day in the hopes of making progress. LPI CEO Dave Hatley says the change is the result of the company reaching an impasse where it is no longer feasible for the Johnson City, Tenn., facility to meet the production needs of a dealer network and its own retail stores. Aqua Living is looking for a competent Inventory . Ultimately, we see our most successful path in the USA through providing our products direct to the consumer, Hatley says. SOLD MAY 2, 2022. I have had my hot tub for 3 years and it has been nonfunctional for about 1.5 years. He found it buried under some expanding foam. So you better learn to work on it. Regular maintenance and upkeep will increase your enjoyment of your hot tub, and help you get the longest life out of the spa and its components. Dale J, Ordered a Catalina spa in Oct 2021 at their Aqua Living Store. Sincerely, Nearby homes similar to 2519 Saddlebred Ln have recently sold between $320K to $460K at an average of $145 per square foot. Aqua Living Factory Outlets 12 reviews Claimed Hot Tub & Pool See all 76 photos Write a review Add photo Location & Hours Suggest an edit 6414 Horsepen Rd Richmond, VA 23226 Get directions Amenities and More Accepts Credit Cards Accepts Android Pay Accepts Apple Pay Accepts Cryptocurrency 6 More Attributes Ask the Community Ask a question Q: One of those you get what you pay for. Dr. Wellness Spas is already recognized as the Spa Manufacturing Industry leader in providing unsurpassed energy efficiency and our exclusive Patent-Pending HeatFlow Technology makes a great hot tub even better! Im feeling scammed as I paid for mine already, too! We are not seeing an order or warranty request under your name. We have found information that says there is cooling off period and think this would apply. I asked if there was something that could be checked, like a sensor. We accept payment through Paypal ONLY, the fastest and safest way. white red blue wire black frog species; favor the bold memory alpha. I was told it would go into production in two weeks (even though it was already supposed to be in production). Good Luck with that. The panels are on back order and when the materials are received, these will be made and shipped for installation. About nov 15th they sent a message saying they was out of the color i wanted and asked if i would take another color. I told them I knew I was out of warranty, wasn't wanting anything free but needed to know who to call. My purchase date was 10/30/2020, We were promised delivery By February 2021. Browse Aqua Living Factory Outlets' wide range of affordable, high-quality hot tubs and spas. LPI is also moving away from dealer-based sales and going customer-direct. AWFUL. I own one of these tubs. It is now 11/9/2020 and still no repairs for the panel or cover. Browse a huge selection of Hot Tubs & Spas and many Spa Accessories available from reputable brands such as Dr. Wellness, Catalina Luxury Spas, Hudson Bay, and Plug & Power available at affordable prices from Aqua Living Factory Outlets. Support - Product Videos & Documentation - Aqua Living Factory Outlets For Technical Support Please Call 423-349-2900 Submit a Service Request Register your Spa Spa Support Videos Learn about proper usage and installation of spas and bathtubs from our installation instruction manuals and informational videos below. Numerous emails and messages went unanswered to **** from customer service. 2016 All Rights Reserved - Hot Tub Insider -, Johnson City Hot Tub Manufacturer, LPI, Inc, to Expand Operations - Hot Tub Insider, Hot Tub Manufacturer LPI Inc Employee Tests Positive for COVID 19 - Hot Tub Insider. ****** ***** Everyone we spoke with or emailed with was unfriendly and unwilling to take one step more to offer solutions or provide assistance. . This was built, shipped to the store and then delivered to my house on 10/30/22. The next is probably "how much does a swim spa cost?" WePlay Esports is a tournament organizer which combines the best practices of esports and entertainment. Here well discuss what calcium scale is and how you can prevent & get rid of it in your hot tub. Gary was great with information and able to answer all our questions without any pressure. A good hot tub cover will serve you well for quite a while. Grow your business. It seems that the hot tub manufacturer has done a nationwide re-branding of its outlets changing them from RecDirect Factory Outlets to Aqua Living Factory Outlets. Purchasing a spa from this company is the single worst house-related decision I have ever made. Fortunately, its relatively easy to restore the wooden panels around your hot tub. I read the fine print on the contract and it says if your payment is late there will be a 15$ or 5% late charge if I dont make a payment even though it hasnt been delivered. Get this 6-Person Hot Tub with 51 powerful jets! 2 reviews of Aqua Living Factory Direct "Aqua Living (LPI Inc.) is by far the shadiest, least scrupulous business I have ever encountered. After some thought, we purchased the G-7 and just love it. BUYER BEWARE!!!!!!! It came in December of 2021. Any assistance you may provide is appreciated. 347 total complaints in the last 3 years. Browse Aqua Living Factory Outlets' wide range of affordable, high-quality hot tubs and spas. But beyond the pleasure of soaking, these spas offer real health benefits. There have been 32 payments in the . Purchased spa from them in 5/2022. Its purpose is to strengthen the They are on Craigslist in my market. Wonder what the long-term implications on quality, service/warranty is. They continue to change the dates, since may . Finally, they admitted that the spa that I purchased did NOT have the audio system. I told him I paid $7447 for this Hot Tub and all Im getting is a run around by the manufacturer, So he was the next person I called. "We are thrilled to become part of the LPI family. Thank god. LPI said to discard the incorrect panel and they'd correct this error. Upon receiving it home and after the installation I realized that what I purchased is not what I received. Amy takes a trip to LPI's new facility in Johnson City and finds about about the company's acquisition of Catalina Spas. I dont think Dr Wellness has a tub anywhere near 20k. I've had two hot tubs prior to this one and didn't experience any problems other than the cover needing to be replaced. If I could give zero stars I would. **** still has not shipped this panel. View David Hatley's business profile as Chief Executive Officer at LPI. . The screws they use are not suited for the elements. You can improve your life with calming hydrotheraphy for pain and stress relief. 2 reviews of Aqua Living Factory Direct "Aqua Living (LPI Inc.) is by far the shadiest, least scrupulous business I have ever encountered. Everytime the breaker is turned on the tub immediately trips it again. Status: Resolved We purchased the Catalina Berkshire hot tub from an aqua living dealer on march 23 2022. Proper installation and setup of your hot tub is vital to the safe and enjoyable use of it. The outlet brand was recently rebranded from the RecDirect Factory Outlet name, though they have continued to sell many of the same spa models, including the Dr . Its already three weeks past the original estimated delivery date!! There has to be a law against being 2-3 months late to deliver merchandise and expecting payment. We appreciate the opportunities they have provided us and trust in our hot tubs. The hot tub we purchased at the Rogue Valley parking lot and the one listed on the SPA INVOICE were not the same for the model. I spoke with Tonya in Johnson City in early October and she stated she would take care of it and let me know when the panel will be repaired.
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