I did not know I only had 1 day to make the payment and ended up forgetting about it. Someone is laughing. I have now received 2 x pcn for these crossings !!!! Were all being hit by rubbish signage. Maybe Ive just been lucky but worth trying! I thought there may be a temporary reason. Its worth calling up customer services giving them your number plate and seeing what charges are outstanding. The vehicle is electronically registered on the Motorway, and you have to pay within 5 or 6 weeks time on the website. Licence Median Terms. I have this today and went to go work and my car has been clamped and I have spent all day sorting it and got wait see what the court says.the debt company wont respond and the dart people told me I have wait.even thou I paid next day and proved bank street ate me too!! (1). I am very interested and heartened by the outcome of your independent tribunal. Can Dart Charge issue a penalty charge notice despite having been deemed to have accepted the slightly late payment of the road user charge? If this is the first time you have forgotten to pay, then you will get a chance to pay within 14 days of a notice being sent to you. If you use the Dartford Crossing and don't pay the Dart Charge, you'll be liable for a 70 penalty charge sent to the address your vehicle is registered to. First and only time we made a return trip we forgot to pay. And by us consenting, contracting and complying we are then complicit by paying money by way of taxes for them to use, thus becoming an accessory to the crime. My daughter has my car, drove down south to visit a friend on 3rd July, and on 5th July crossed the Dart, only for me to get a PCN issued 23/10 almost 4 months later. 1) Set up a pre-pay account: 2) Pay online: 3) Pay in advance for a one-off crossing: 4) Over the phone: 5) Payzone retail outlet: 6) Pay by post: Help improve the Crossing experience: image credit Please take a few seconds to take this poll and tell us how you'd improve the new charging system.. I phoned Dart Charge and was told that actually there was a third penalty to be issued for another day. This allows them to pay the original charge rather than the full fine. This is for two reasons. The reasons are as follows: This is 16 months after I crossed the bridge. i was travelling from Cardiff to Grays RM20 3AS . Joseph Spendlove received the Dart Charge penalty notice saying he'd . They the meter. Why I need to pay for some one else? Could someone please have a look to see if there are any "holes" in it. I have used the crossing several times and remembered to pay later that day but forgot one time and remembered 3 days later. Yes. Payment and dissemination of information does appear to favour those with internet access, but there are easy ways for non-connected drivers to pay up and beat the fines. The driver of the vehicle went over the Dartford crossing without being aware of the dart charge. Yes and please be aware that the phone lines will be open for shorter hours over the Christmas period, so you could ring up to find them closed and get a fine. The whole system has been designed and set up to catch out motorists. It would also enable you to obtain payments from foreign drivers who I imagine simply do not pay anything at present. An incorrect fine is certainly among the grounds for appeal. Its scandalous. What can i do? After speaking to a friend they said that I would probably get a PCN in the post as I should have paid it before midnight on the Sunday and that I have probably lost the 5 I paid too. Its a bit sneaky, but last time I had a PCN, I paid 5 for a trial of an online Solicitor called JustAnswer. Penalty charge notice number This can be found on the first page of the penalty charge notice you received in the post, it starts with the letters 'IA', 'IB' or 'IK'. I shrugged it off and assumed there must be some mistake because I KNOW I had the toll covered. do not use the form above read the guidance on how to make a FOI request email your request to info@nationalhighways.co.uk Dart Charge Contact Centre Phone: 0300 300 0120 From outside the UK:. Lets hope the prospect of an inquiry announced today after people power forced it might look at such issues as well. They must be making a fortune from forgetful people like myself or the elderly. Here is the body of a letter I have just sent, I appeal on the grounds of me having already paid the toll on 06/03/2015 when I returned home which was 10 hours after I had driven through the tunnel, see receipt attached ( FJ number 15942354 ref 150306202820006579EOE.) Many drivers have also complained the system is heavily biased towards those with online access. How much did they charge you on the credit card? As the van was leased the hire firm are also charging me 30 for this. Wed 23 Jan 2019 10:32. Now I shall enjoy wasting my night trying to contact an invisible parasite who was so much easier and slave friendly to locate when paying the charge. MoneyNerd Limited is a free to use service, however we may receive a commission, at no cost to you, if you complete a loan, enter into a mortgage, remortgage or equity release agreement. So it isand all perfect motion is . Just another trick to try and get your money. I hope you will improve this system soon : The problem is not the payment, it is the way you collect it. If I do (which I hope I dont) can I appeal it since I paid, albeit 8 days too late?.. Open your iPhones reminders app it is standard on the handset2. Changed to Dart Charge but was assured that we could still use the Tags for any hired vehicles we were using. Is this still in practise, Id happily pay the fee but not the fine as I tried to PST and couldnt get through. He then said no you paid on the 8th of Feb for a crossing on the 1st of feb. when i advised this was incorrect he said that the fine is for non payment on the 1st of Feb. i advised quite clearly his letter stated the 8th of Feb and i had never recieved anything regarding the 1st Feb. Hi, please can you tell me where the signs were located in July of last year? Just been made aware that you have to pay to cross, sadly, the website doesnt prove you have crossed and owe a fee. Amazingly this certificate related to a contravention on the 3/06/15, had detailed the fact that I hadnt responded to previous letters etc. Nothing on the letter to dispute this so i called them up. Also I could find no record of our crossing. Its very good of you Pete to put up this blog site, so that people can at least share their experience. And the only offer theyve given us is to pay 35 if we pay within 14 days. I think you have answered your own question there. This system is completely insane. When I got to the barrier I explained to one of the men working there what had happened and expected that he would be able to help me turn around or lead me off I side road. Was it the first offence? this seems like a bit of a mess to me and probably why Humber Bridge are holding back on implementing their similar scheme with everything already in place, anyway looks like we crossed twice at easter on way to and from France unaware of the its introduction in Dartford seeing no signage or media warning of its introduction. Your customer service representative told me that the PCN system is automated and that I should therefore have received it already. why cant they give us information when required. Okay so Im receiving penalties for a man who doesnt live at my house! Oh yes, but will deprive them of millions in lost fine revenue. Please find enclosed evidence to this effect, in the form of [give details and why it backs up your case]. . Thanks and regards from the disperate Italian vacationer (family included). Im writing from Italy with the help of a friend translator Sorry to hear about the problems. . Like many I remember crossing the bridge last year and had forgotten to pay when I arrived home, but at some point I do remember paying them something, but just couldnt find any evidence I certainly havent received any letters which they have suggested. LS1 9QF. 425 to release it because of unpaid Dart charge. Surprisingly..DC cannot make a change and neither the hire company.so I am really wondering whether the PCN gets to correct address. It might be worth the 2.50 gamble on paying or phone them and explain the situation. Remembered 10 days later so went on website and made a one off payment of 5. I went to London last 11th and I returned on 12th, Ive forgotten to pay both. In short, the lack of booths is supposed to help keep traffic moving. What is a Dart penalty charge notice (PCN)? I am not aware there is any such Advance Payment Agreement in place between Dart Charge and in the form of a properly opened account. Dont trust HMG Agencies? Theoretically, yes, although the penalty charge notice would have to be for the penalty amount of 70, and could not include the crossing fee. I have just forgotton to pay a Dart Charge on time, I paid late on line before I received a PCN 10days later I still have not received a PCN,I am told it is in the system,I am now going away for 3 weeks with no access to mail or computer what happens if it arrives tomorrow. Delivery is usually deemed to be 2 working days after the date on the notice. Leaving this until you get to the airport could result in it getting forgotten as you battle your way through a busy terminal and queue-clogged check-in procedure.Pay in advance here. We have paid (so as not to incur further fines) but are disputing it. Poor signage , if any , I certainly didnt notice any, and poor information about changes. I now had to wait 56 days to receive their response. My other half and I used the tunnel last year October time as we moved address and was on our way to IKEA. So, all of those people who worked in the booths are no longer needed, but the price has gone up by 150%! finish form. Do you think I would win an appeal? My son used the Dartford Tunnel a few weeks ago. Ive seen something about a 14 day exemption for the first time being late to pay the charge, is that true? It helps when you want to dispute the penalty charge. British citizens are shocked, the foreigners visiting are dismayed by our practice. It's normally 2.50 per crossing for cars and either 3 or 6 for vans, buses and goods vehicles, depending on the number of axles - with the discount this drops to 2 for cars and 2.63 or 5.19 for other vehicles. 2. the nearest PayZone point to us is 4.9 miles away from me in a direction we never take so if we didnt want or have the ability to pay on line it would be nearly a ten mile round trip thats good for the ozone layer isnt it! On Wednesday I logged onto the crossing website to make the 5 payment but it was blocked as a dangerous site by the company firewall! However, its not just the misreading of number plates that causes the problem. 7. Dart charge notices and luton regained the original behavior. Thanks. The DART signs are NOT clear, why not put up simple signage explaining the toll is NOT free, and payment required. This is a complete con and I wont be paying a penny.What a stupid way to collect a toll and waste of time. plus let us remember the toll/ charged was to repay to original builders as financed 100% by debt, with no equity contribution. I used the crossing twice for the first time in 2 years yesterday evening, with my pound coins ready. Paid Dart charge late and first notice of a fine is 105! However he said, its tough, you have no choice but to go through the tunnel and back over the bridge to get home and you will be charged!. The penalty notice arrived. Amazing phone call to Dart Charge on day 8 I remembered I havent paid.. ring to pay my first offence. Best of luck Lucy and make sure you let us know how it works out.