.wsite-elements.wsite-footer h2, .wsite-elements.wsite-footer .product-long .product-title, .wsite-elements.wsite-footer .product-large .product-title, .wsite-elements.wsite-footer .product-small .product-title{color:#2a2a2a !important;text-transform: none !important;} It's been an extremely challenging time for the country, and, specifically for our sector, since the outbreak of Covid-19 and, we are working hard to support our customers and our employees at this unprecedented time. Thank you for choosing Staysure and letting us protect you whilst you are on holiday. .wsite-button-inner {text-transform: none !important;} Will look around for my next policy. We are investigating your comments and will contact you shortly. Wishing you all the best for the future. At a recent Townhall we shared our long term strategy and the tools we're implementing to help us achieve our vision and objectives. They subsequentialy told me to claim for myself. I dont know what Id have done without them. We hope this will continue to inform and provide insight to our employees on the decisions we make. My sincere apologies for the frustration and inconvenience caused. Thanks for your feedback. We recognise there is always room for improvement and regularly seek feedback from our people to understand how best to refine and improve our offering. Jan 20, 2023 - Customer Service Representative, Nov 7, 2022 - Remote Customer Service Representative, Dec 8, 2020 - Customer Service Representative, May 19, 2021 - Customer Service Representative (CSR), Dec 16, 2020 - Customer Service Representative, Aug 22, 2019 - Customer Service Representative, Get started with your Free Employer Profile, not bad to start a customer service career. You will receive a written acknowledgement within 5 days of raising your complaint. n 71 Edifcio D 2 Dt, Queluz de Baixo Dear Al,Thank you for leaving a 5 star review.We are pleased you found our website easy to use and the prices reasonable.Thank you for choosing Staysure.Warm RegardsJae. ) They were rude, there was no consideration, no bereavement line. .mobile-nav .icon-caret svg { I contacted you twice. Registered ofce: First Floor, Grand Ocean Plaza, Ocean Village, Gibraltar. Dear Mr Brennan Thank you for taking the time to leave a review. } I paid for travel insurance which I paid 11.82 for and I have not received any documents, i don't know if I'm covered for my holiday or not, even though it shows up on my bank statement that I've paid you can't find any record of it, I've complained but still not anything being done, replies are far and few between. Also I was told inaccurate information about my first request. } No administration fee is changed while making changes through My Staysure. #wsite-content h2.wsite-product-title {} We are so pleased to hear that you are happy with the service.Thank you for choosing Staysure. .wsite-headline,.wsite-header-section .wsite-content-title {text-transform: none !important;} .wsite-product .wsite-product-price a {} @media screen and (min-width: 767px) {.wsite-elements.wsite-not-footer:not(.wsite-header-elements) div.paragraph, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) p, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-block .product-title, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-description, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .wsite-form-field label, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .wsite-form-field label, #wsite-content div.paragraph, #wsite-content p, #wsite-content .product-block .product-title, #wsite-content .product-description, #wsite-content .wsite-form-field label, #wsite-content .wsite-form-field label, .blog-sidebar div.paragraph, .blog-sidebar p, .blog-sidebar .wsite-form-field label, .blog-sidebar .wsite-form-field label {font-size:16px !important;line-height:26px !important;} If youd prefer to speak to a member of the team on, please call us on: text-decoration: none !important; process took about 3 hours although the face to face interview was very short, Find a Great First Job to Jumpstart Your Career, Stand Out From the Crowd With the Perfect Cover Letter, How to Prepare for Your Interview and Land the Job. Find your private company bowl on Fishbowl, join the hottest conversation with your colleagues anonymously. Dont use this company. I was able to buy the policy only by starting afresh with a new email address and not creating an account. achieve performance targets across their product portfolio. Pros & Cons are excerpts from user reviews. Interview. They pick and choose who is significant to you when they pass away. Warm regards,Emma, anyone with medical conditions staysure are the people, Dear Lewis Baldacchio,Thank you for your 5 star review.We are so pleased to hear that you are happy with the service and our staff were so friendly.Thank you for choosing Staysure. On a scale of 1-10 where 1 is Poor and 10 is Excellent, their rating is 7. . Get in touch with us if youd like to make multiple changes to your policy. - Email address - Full name - Telephone no. Also, for some of our insurers we may receive a profit share payment if they I wanted to save a quotation but to do so had to create an account, then was not allowed to use the account until I had verified/activated it. Staysure Expat, You deserve to be treated better especially for what youre getting paid. .wsite-not-footer blockquote {font-family:"Georgia" !important;font-style:italic !important;} 2730-055 Barcarena, Customer Services Department The company has a high turnover of staff (28% per year) and a lot of people don't make it through probation. If you havent received your policy confirmation via email, please login to My Staysure and request a resend. - Sunday: 10am - 4pm. Do you agree with Staysure Travel Insurance's 4-star rating? I was really impressed how EASY and QUICK to claim and get the money back. Staysure is a good place to work, the training is good. Sunday 25 December: Closed Please continue to ask questions and share your opinions in our on-going all-employee events, as this helps us find out what's important to our people. Thank you for taking the time to post your feedback, its great to hear that you enjoyed your time with us and particularly the great people that work here and the reward package on offer. Our bonus scheme is one of the areas we review frequently to ensure it consistently awards our agents that deliver the best service to our customers and like yourself, the majority of our agents achieve this every month. Staysure are fine to deal with when you are buying the policy, and as long as you don't need to claim, things are great! If the complaint can't be resolved within 3 working days, a Final Resolution Letter will be issued within 8 weeks. The operator was very efficient, helpful and knew his business. Warm regards,Ross, I have had holiday insurance with you for a couple of years. .fancybox-title {} This employer has claimed their Employer Profile and is engaged in the Glassdoor community. He basically sold me the policy as I was going to look elsewhere, Dear Welsh,Thank you for your 5 star review. Waiting time approx 10minsAnswered by EmmaExtremely helpful, efficient, knowledgeable and professional.Clear explanations and happy to repeat. Team leaders are always on hand if needed. My mother was diagnosed with terminal cancer after taking a policy out. Have a fantastic holiday. We are so pleased to hear that you are happy with the service.Thank you for choosing Staysure. Application. Simply go to the My Insurance section and choose which policy youd like to email to yourself. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. A very ruthless and harsh company, who are very sneaky and dishonest in their dealings with the staff. com_currentSite = "952359298347476581"; Stay sure have been helpful so far. "Great place to work if you are thick"(in 5 reviews), "Great team, some managers are great"(in 3 reviews), "Team leaders favour a select few and its one rule for them, and another for you"(in 4 reviews), "Staysure should have taken on a new office with a proper car park"(in 4 reviews), Great culture Training support available Good location, Limited parking spaces nearby to the building. Verification can help ensure real people write reviews about real companies. If you are travelling within this period, please let us know and we will mark your complaint as a priority to deal with urgently. _W.storeCurrency = "GBP"; Had team leaders record secret conversations trying to do what I have no idea. Had they told me at the time of informing them of the curcumstances that i could only claim if the whole trip was cancelled than my actions would have been different. Compassionate leave is available, along with mental health support, through our own mental health first aiders and our dedicated 24/7 helpline. Saturday 24 December: 9am 3pm If you are not satisfied with the service received please forward details of your complaint to: Customer Services Department Have a fantastic holiday. Get in touch with us if youd like to make multiple changes to your policy. Read employee reviews and ratings on Glassdoor to decide if Staysure is right for you. It took me a while to have the courage to write this and they will reply saying theyre here to help when it reality they care about the company and how it looks not the employees. Offer comprehensive training to fullfill the role. I will only use them in the future. "560799075470977588", Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Policy came through as expected. Staysure's procedure for obtaining a quote for our travel insurance was clear and straightforward and the person who dealt with my query on the phone was very pleasant indeed. Contact Staysure Our friendly team are here to help Get in touch Department Opening times Telephone Insurance Sales - Monday to Friday: 8:30am - 8pm - Saturday: 9am - 5:30pm - Sunday: 10am - 4pm Christmas hours: - Saturday 24 December: 9am - 3pm - Sunday 25 December: Closed - Monday 26 December: Closed - Tuesday 27 December: 9am - 5pm Please include your policy/quote number, as well as your contact details for us to respond to you as soon as possible. However, there may be postal delays in your area so please allow for this also.Thank you for your feedback and for choosing Staysure.Kind regardsPoppy. A nice change from the hassled feeling I often feel when dealing with call centres. If you need to make a claim please see the inside back cover for the relevant telephone numbers and page 38 for our claims procedures. I know you have to make money but not to sure if the way you do it is ethical, Dear Mr SattinThank you for taking the time to leave a review.Staysure take all feedback relating to our products and services seriously. | Read 199,981-200,000 Reviews out of 200,383 . Were sorry that you did not enjoy your time with us and we wish you success in your future role. | Read 207,881-207,900 Reviews out of 208,075 If you need more help, please visit our FAQ Help Centre. document.dispatchEvent(initEvt); Absolute despicable bunch of cowboys. As soon as claim went in was rejected as i had not cancelled the whole trip and someone had taken my place. We also ensure all reviews are published without moderation. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Warm regards,Katie, Very good and helpful service for a 77 year old lady like myself, Dear Mrs Ritchie,Thank you for your 5 star review. We were devastated as grandchildren had been couting the days down. _W.setup_model_rpc({"rpc_namespace":"_W.CustomerAccounts.RPC","model_namespace":"_W.CustomerAccounts.BackboneModelData","collection_namespace":"_W.CustomerAccounts.BackboneCollectionData","bootstrap_namespace":"_W.CustomerAccounts.BackboneBootstrap","models":{"CustomerAccounts":{"_class":"CustomerAccounts.Model.CustomerAccounts","defaults":null,"validation":null,"types":null,"idAttribute":null,"keydefs":null}},"collections":{"CustomerAccounts":{"_class":"CustomerAccounts.Collection.CustomerAccounts"}},"bootstrap":[]}); I started at Staysure as a sales agent nearly 6 years ago. I should have asked for the policy to be posted to me. If youd prefer to speak to a member of the team on, please call us on: Fantastic service with a lovely consultant. We are remunerated by commission for the arrangement, service and renewal of Will definitely be dealing with Staysure in the future for my holiday cover. .blog-header h2 a {} .wsite-product .wsite-product-price a {} Then there was pressure to involve fiends to purchase Staysure insurance. View our cookie policy here. Registered office: Britannia House, 3-5 Rushmills Business Park, Bedford Road, Northampton, NN4 7YB. Don't Pay out on Holiday cancellation due to Death of Parent. If you want to claim on your policy you should contact the We have pre-existing conditions, and the agent carefully went through all these and gave suitable advice.Happy to travel with the Staysure policy behind us. .wsite-elements.wsite-footer h2, .wsite-elements.wsite-footer .product-long .product-title, .wsite-elements.wsite-footer .product-large .product-title, .wsite-elements.wsite-footer .product-small .product-title{font-size:14px !important;} Warm regards,Vicki. Thanks for your feedback. Staysure Travel Insurance is arranged by TICORP Limited which is registered in Gibraltar company number 111526. We recognise that everyone has ups and downs in their lives and we are always there with support. Despite having twice being assessed by a Dr designated Unfit to Fly due to the high risk of anothers fall ( which would result in her being paralyzed) Staysure insisted that she be repatriated or they would cancel coverage. No progression here unless your good friends with the senior management. var STYLE_PREFIX = 'wsite'; We recognise there is always room for improvement and regularly seek feedback from our people to understand how best to refine and improve our offering. Have a fantastic holiday. Dear GayeThank you for your review.I am very sorry to hear that the service that you received was not to our usual high standards.I have requested the documents be sent to you via post. Customer Services Manager, You never know if the training team/management are telling you the truth or lying to you. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. //--> Dear Phil Masters,Thank you for your 5 star review.We are so pleased to hear that you are happy with the service.Thank you for choosing Staysure. Verify your email to use filters. Check out what 241,874 people have written so far, and share your own experience. . - Saturday: 9am - 5:30pm I was referred by my stepson to take the cover, and was told i will get 20% or MS voucher. Staysure Travel Insurance Reviews | Read Customer Service Reviews of www.staysure.co.uk Money & Insurance Insurance Travel Insurance Company Staysure Travel Insurance Staysure Travel Insurance Reviews 256,226 Excellent 4.7 VERIFIED COMPANY www.staysure.co.uk Visit this website 1-star Sort: Most relevant MT Mr Thomas Reynolds 6 reviews GB We appreciate that this role isnt for everyone, and even with the abundance of support on offer, some of our new recruits make the decision early on that this role isnt for them. var ASSETS_BASE = '//cdn2.editmysite.com/'; The HR Team. . Thursday 29 December: 8:30am 8pm .wslide-caption-text {} Companies can ask for reviews via automatic invitations. They will undoubtedly refer you to an obscure technicality in their T & C's and fight tooth and nail to defend their position. The operative on the phone was superb and I thank her for guiding me so expertly through the process. Do you agree with Staysure Travel Insurance's 4-star rating? _W.customerLocale = "en_GB"; Started online, then had to ring them.Got quote from phone call but to be sure not a good time paid but informed bloke I was not happy as a previous letter had quoted much less.Then I got quote from the online information which was lot less than the phone call one which I had already paid for.When I tried to ask for explanation got nowhere.Complaint in but not holding my breath.Both quotes have disappeared from my mail inbox .interesting. We are remunerated by commission for the arrangement, service and renewal of Staysure is a trading name of TICORP Limited. +1 833 780 0661, Britannia House,3-5 Rushmills Business Park,Bedford Road,Northampton,NN4 7YB, For complaints regarding the policy sale and service, Please email us at complaints or call us on +34 952 010 024. 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Registered office: Britannia House, 3-5 Rushmills Business Park, Bedford Road, Northampton, NN4 7YB. Your agent was fine, but your system baffles me. My dads body was left in the hotel room for over 24 hours. On the 3rd March 2023 I contacted the company regarding my quote which I thought seemed a little high without hesitation and with a very friendly greeting a young lady said I'm sure we can sort something for you, which she did and I was well satisfied. My dad died whilst abroad, he was insured with stay sure. David the Staysure agent explained and guided us through the Health Check requirements as my partner is on a NHS waiting list for a minor operation.The travel policy he recommended saved us more than 30% on the equivalent travel policy available through our holiday travel agent. Worst company I have worked for and hope people take this review in and understand you will be another number. Howserv Limited is authorised and regulated by the Financial Conduct Authority FRN 599282. Thank you for your feedback. staysure customer service review very helpful, advisor explained everything very clearly and patiently. Av. We automatically connect you to contacts at thousands of household names, ombudsmen and regulators to find a resolution. Well always be on hand with guidance and support to help you get the results youre looking for. Handful of friends made at Staysure. Replies to negative reviews in < 24 hours. Staysure Expat travel insurance, a trading name of Avanti Group Solutions, is administered by Howserv Glassdoor has 114 Staysure reviews submitted anonymously by Staysure employees. span.icon-caret.is-active svg { Wife initaily refused to go but i pursuaded her to go if a friend could take my place. You may raise your complaint to the Financial Ombudsman Service when a Summary Resolution Letter or Final Resolution Letter has been issued, if youre not satisfied with how your complaint has been handled. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. font-family: "Open Sans" !important; We use dedicated people and clever technology to safeguard our platform. We hope that everyone that joins us feels welcome and part of the team and were sorry that you didnt enjoy your time with us. If you believe your complaint hasn't been handled appropriately, or you're unhappy with the outcome, it may then be referred to the. 3-5 Rushmills Business Park, _W.isCheckoutReskin = false; The People Team. Find your private company bowl on Fishbowl, join the hottest conversation with your colleagues anonymously. This place has lost all hope. Dear DonaldThank you for your review.I am very sorry to hear that the service that you received was not to our usual high standards.We do appreciate all comments regarding the functionality of our website as we continue to strive to make the customer journey as painless and straightforward as possible. This was done because they said I owed them holiday which they asked me to take as compassionate leave. Kind regardsSophie. Have a fantastic holiday. Based on 1 salaries posted anonymously by Staysure Remote Customer Service Representative employees in Skelmersdale, England. Check out what 252,969 people have written so far, and share your own experience. Staysure were not interested in her safety, just getting her back to the UK so the NHS could pay for any future medical needs. Are you a company? If you'd prefer to speak to a member of the team on, please call us on: - Calling from within the UK: 0333 014 4512 - Calling from outside the UK: 0044 1604 210 845 I interviewed at Staysure (London, England) in Jun 2022. Staysure is a trading name of TICORP Limited. Staysure is a trading name of TICORP Limited. We regularly review our employee offering and believe we offer a good basic salary and bonus opportunities. You can get award-winning travel insurance, with no upper age limit and well cover most pre-existing medical conditions. Lack of direction from middle management and above. We are so pleased to hear that you are happy with the service.Thank you for choosing Staysure. I have given this review 3 starts because I found it very difficult to register online to open an account. The whole process did not take long and the end result was a very reasonable priced policy with the cover we needed. I got an online quote and with no warning it increased in 1 minute by about 40. If you haven't received a Final Resolution Letter after raising a complaint within 8 weeks, please contact Staysure. Isla Graciosa, 1 Instead, theyre full of the info you need to get things sorted. Here are 8 tips for writing great reviews. Search job titles. Contact Staysure customer service Resolver can help you send your complaints to Staysure. Theres also so many things the training did not cover , the training shouldve been longer because there is a lot of information we need to know, overwhelming stressful bad management micro management. Absolutely dire - Ive no words to describe the distress this company caused in an already awful situation. .fancybox-title {} The process was quick and easy and Lisa was very pleasant to deal with. Dear WAMM71,Thank you for your 5 star review. Know your worth dont let money make you settle in a job who doesnt care about you. Warm regards,Emma, Very pleasant and helpful staff. Please check with your phone provider if you are unsure about how much a call will cost. We ensure we give an honest account of our business and the role, detailing its challenges along with the many benefits, so individuals can make an informed decision when choosing to join us. There are also plenty of opportunities to develop into other area and for promotion. Staysure Travel Insurance is arranged by TICORP Limited which is registered in Gibraltar company number 111526. .wsite-footer blockquote {} Outright being lied to didnt help either. a:visited, a:hover, There was a quote at the side saying i could upgrade for less money than the new quote but no one could tell me more info on that due to their view of the screen.