means an unforeseen circumstance completely outside. Doctor A qualified medical practitioner registered and licensed with a recognised professional body. It's criminal and needs serious investigation. 2023 Trustpilot, Inc. All rights reserved. A copy of the notice of failure or disruption of the public transport. After following up, they said they'll investigate and give them 30 days, and basically after that they just went silent. Sell tickets directly from your Ticketek Account. It's the result of a monopoly. For many, international travel is back on the cards. Simply do not try to contact them in any way shape or form.Worst customer service. Hello fresh has an offer on Ticketek, which is a scam dont click it .They get your card details and charge you for food boxes u didnt order and refuse to delete your account and details , only claiming they deactivated it and keep sending you recipe Neals for dishes you cant even eat cuz your allergies.Why is Ticketek promoting hello fresh I got scammed, Im sure anyone else who went for the offer did too . Attendance at business meetings and business travel. Anything which our Customer Experience Team considers is not intended to be included in this list of valid reasons for refund. We also ensure all reviews are published without moderation. Travel insurance and COVID-19: what you need to know. I bought tickets through ticketek marketplace when directed through the ticketek website (as only single seats left for a netball game through the main website). Allow me to pay for tickets and eventually send mobile tickets that can't be accessed.Website doesn't work. Through Fair Trading they claimed they refunded the money to an account that was closed the year before. Where You have not been physically examined by a Doctor prior to the date of the Booking. IfYoudid not make reasonable alternative arrangements to AttendtheBooking. Safe, Fast and Verified My mate's dad got covid (positive RAT) and so him and his household opted not to come up to Brisbane that weekend. Have spent over 3 hours trying to book tickets, then tried to contact my phone/email.Wish I'd NEVER received the gift vouchers. Buying Tickets on the Ticketek Website Step 1 - Sign in to My Ticketek Make your ticket buying experience easy by registering with My Ticketek, then signing in each time you visit the website. Instead I was sent the PDF email after the show. I reported the scam to my credit card provider! Just fake a doctors note, cant imagine they review them too carefully. The fact that nobody at Ticketek seems to care about this issue and that I have been repeatedly ignored is actually more distressing than the $265 that I am out of pocketTrustpilot should give the option of assigning zero stars for companies like Ticketek. Ed's 2023 tour will see him performing at our most iconic stadiums in Wellington, Auckland, Brisbane, Sydney, Melbourne, Adelaide, and Perth. Any change to your work schedule (other than the specific situations listed under Work Relocation or Emergency Services Recall sections of these terms). Cutting-edge production the likes of which have never been seen before in Australia or New Zealand will see Ed perform in the round surrounded by fans, to some of the largest venue attendances ever. Buy guaranteed tickets for sold out events at a fair price. Conditions that are unpredictable and the event is more than two months in the future. They agreed I shoudl get a refund, then asked for my account details for the refund. Are Refundable tickets available through Ticketek Marketplace? A police report or crime number to confirm the theft(Self-declaration not accepted). Do not purchase through ticketek marketplace if you can and recommend any event does not use ticketek. I have been trying to get hold of ticketek to request a simple date change for about 2 months now! means cancellation or significant delay of flight(s) which. If the event is cancelled or rescheduled, Ticketek Marketplace will refund you the amount you paid for your ticket (excluding delivery). Paying Party Any organisation or body who has a legal liability to pay compensation for the failure of the service, against whom You have a right of refund. Links relating to the City of Sydney, and NSW in general - please read our rules before posting. Ticketek is selling for the following venues only. Proof that the passport has been reported to and cancelled by your Government Agency. Download the Ticketek App & add your ticket to your wallet now. Ticketek Marketplace - Buy and Sell Tickets Buy guaranteed tickets for sold out events at a fair price. Fans should only purchase tickets from the official ticketing agencies listed at edsheeran.com or frontiertouring.com/edsheeran. means an unforeseen circumstance completely outside. How will I receive my tickets? A copy of the travel warning from the Government Agency. Doctor A qualified medical practitioner registered and licensed with a recognised professional body. etc. Once got a response to an email because I didnt purchase the ticket wont gi. Ticketek Marketplace - Buy and Sell Tickets Armed Forces Naval Service, Marines, Army or Air Force. Can I purchase multiple orders in one transaction? A copy of a notice from the examination body, school, college, or university confirming the change of date. ve out any inforation, for heavens sake when its given as a gift how are you supposed to give information you simply dont have acsess too??? I will NEVER buy tickets from this company again! Ticketek Marketplace - Buy and Sell Tickets Their customer service to follow up and right the problems is poor. Unfortunately spending time with a sick relative does not appear to be one of the reasons they list for a refund, though you might be able to stretch one of the other reasons. if it exceeds 18 months from the date originally booked to the conclusion of the transacted event. For a detailed FAQ on these measures click here, Read the Terms & Conditions for this event. A refundable ticket from Ticketek is just another Scam (Mostly) to get more of your money. Wemay refund where You are unable to Attend Your Booking because of one of the following reasons associated with Covid-19: We dont refund where Youare worried about catching Covid-19 or where Your travel plans are affected by Covid-19 restrictions. Basically, because they're the only game in town, and they can do whatever they fucking like. Adverse weather with no Government Agency warnings not to travel. Their system is a joke, you cannot call anyone except an automated machine and even after lodging two tickets I have had no response. RP ENG EXTENDED - Refundable Three years after buying multiple tickets for a cancelled concert I still havent received a refund. I've purchased a ticket and my event is tonight! Their website kept jumping us to different sections than the chosen one, then missed the mistake and paid.Tried to contact to rectify but no news.1 month later someone contacted us via FB saying all other tickets were sold out.Cheers Ticketeck for only taking 1 month to get back to me! We missed the show! Sick relative? These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links. I appled for a refund in Aug 2021, and they responded a month later saying it's done but I never got it. You may also wish to resell your tickets if you cannot use them. What gives? In event of a Refund Application the English language version shall be the basis of settlement. How insensitive is that. I replied and asked for a direct line or email address to speak to management/no reply since. Ticketek Australia you're a pathetic poor excuse for a company. Check to see if they have an online lodge system. Booked family ticket for 4- Aus vs SL ticket on Thursday 10 Feb 2022. Scalping 18. To apply for a Refund simply click on the link in the Refundable Tickets section of your booking confirmation email, or click here and insert your OrderID found within the Refundable Tickets section of your booking confirmation email. Ive forgotten my password/My password has expired. Travelling can be a huge expense, which is why its normal to try to score savings when you can. A doctor cannot be You or a member of Your family. Abusive partner? I paid for tickets to The Mousetrap at the Theatre Royal in Sydney and they were not delivered via email or post. IfYouwere aware of the disruption prior to the date of theBookingand did not make reasonable suitable alternative travel arrangements. Anyone waiting for refunds from Ticketek? Ghosted for 6 months now Buy guaranteed tickets for sold out events at a fair price. The term "refundable" has a commonly understood interpretation and I would seriously question whether Ticketek's definition, and enforcement, fits within that. Doors Open: 5:00pm Worst website and app I have ever used!!! An incident number or report from the Police or relevant traffic authority. Any translation of this document from English is for assistance and information only. If there is a financial failure of any Transport provider. Your business model is pathetic and now you have lost thousands of customers.I will never recommend Ticketek I will never use your service ever again.. Specific reasons where refunds will not be provided: We do not refund for non-Attendance of a Booking directly or indirectly associated with: The following words or phrases have the meaning shown below wherever they appear in bold in this document. I got tickets to a concert from ticketek that got cancelled of covid. It makes you sign up, there are poor instructions, it is not user friendly,it timed me out when I had selected and paid for the tickets. A copy of the travel warning from the Government Agency. I always find it crazy that this large organisation with a mainstream brand name is so consistently dodgy. Finally got an answer from them when I contacted fair trading to help. means a physical or mental health condition thatYouwere aware of at the timeYoumade theBookingthat would not normally preventYou from Attending the Booking. means cancellation or significant delay of flight(s) which, Breakdown A copy of the call out note from, means weather where a Government Agency has issued warnings not to travel which entirely prevents. What a suprise there is NO CONTACT NUMBER other than a computer generated message that gives you nothing. You'd think that but I had the same shitty experience with them on this front. actual or perceived: wildfires, volcano eruption, tsunami, earthquake; war, hostilities, terrorism, civil commotion; strikes and industrial action; imprisonment, repatriation, deportation; poisonous biological materials, radioactivity; Cyber Incident or Cyber Act; state property seizure; naturalization, visa, in-vitro fertilisation, or other appointments; where exposed to any sanction, prohibition or restriction under United Nations resolutions or the trade or economic sanctions, laws or regulations of the European Union, United Kingdom or United States of America. I am not a lawyer, but charging a relatively significant amount extra for optional refundable tickets, then making it basically impossible to get a refund, strikes me as something that shouldn't be allowable under consumer law. It will be Ed's first tour down under since his record breaking 2018 Divide Tour, which saw Ed smash the record of the highest selling tour in history, with a phenomenal 1,006,387 tickets sold across Australia and New Zealand alone. Booking The pre-planned and pre-booked service(s)/event(s)/flight(s)/ticket(s) transacted with Us by You. Is it cheaper to book online or through a travel agent? Ticketek Rewards - Redeem gift vouchers when you answer surveys See deal $89.90 Onwards Buy Ed Sheeran tickets starting at $89.90 Ticketek website will open in a new tab See deal $123.35 Onwards Buy Snoop Dogg tickets starting at $123.35 Ticketek website will open in a new tab See deal 30% Discount